Jennifer Block
Toledo,Ohio
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
39
39
years of professional experience
Work History
Household Manager / Elderly Co-Caregiver
Self-employed
06.1995 - Current
- Self Motivated.
- Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
- Handled incoming mail, bills, and invoices and completed appropriate actions.
- Managed financial matters for a household of 3, including budgeting, bill payments, and expense tracking.
- Ensured a clean and healthy living environment through meticulous attention to detail in housekeeping duties.
- Coordinated meals for all family members with a focus on catering to dietary restrictions.
- Scheduled appointments for medical, dental, and self-care needs.
- Performed cleaning and organization duties.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child's unique needs or interests.
- Oversaw maintenance projects within the home to address necessary repairs or desired improvements promptly.
- Provided regular status updates regarding ongoing tasks or concerns within the household through clear communication channels among relevant parties involved in decision-making processes.
- Established a collaborative working relationship with the family, fostering trust and open communication to better understand their preferences and expectations.
- Completed household tasks by assisting with laundry, light housekeeping, and grocery shopping.
- Preserved patient safety by following safety protocols.
Retail Merchandising Manager
JOANN Fabrics and Crafts
04.1992 - 06.1995
- Maintained high-level customer service.
- Responsible for all opening and closing procedures.
- Responsible for all training.
- Ensured compliance with corporate policies and procedures while managing daily operations of retail space effectively.
- Bookkeeping and Cash deposits.
- Assisted in interviews.
- Responsible for inventory and stock.
- Maintained a safe and clean store environment following health and safety regulations, minimizing risks to customers and staff.
- Reset Corporate detailed planograms for consistent merchandise presentation across multiple locations.
- Streamlined inventory management processes, resulting in reduced stock discrepancies and improved replenishment efficiency.
- Managed a diverse team of 10 employees, providing clear direction and support for optimal productivity and job satisfaction.
Retail Operations Manager
JOANN Fabrics and Crafts
01.1991 - 04.1992
- Implemented loss prevention measures by conducting regular audits, addressing discrepancies promptly, and reinforcing security protocols among staff members.
- Maintained high-level customer service skills.
- Responsible for all opening/ closing procedures.
- Responsible for cash register training and sales training.
- Assisted with interviews.
- Bookkeeping and cash deposits.
- Responsible for sale signage per corporate operations.
- Directed training and performance monitoring for 15 staff members.
Assistant Manager
JOANN Fabrics
01.1990 - 01.1991
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Head Cashier
Cargo Express
06.1985 - 01.1990
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Taught employees fundamentals of register use, merchandise scanning, and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Managed staffing levels to provide optimal support for cash register operations.
- Lifted to 40 pounds at once and used a dolly to move heavier loads.
Education
Diploma - High School
Maumee High School
Maumee, OH06.1985
No Degree - Basic Studies For A Degreed Program
Owens Community College
Perrysburg, OHSkills
- Professional
- Organizational Skills
- Excellent Communication
- Highly Organized
- Attention to Detail
- Critical Thinking
- Active Listening
- Windows, MS Office
- Teamwork and Collaboration
- Home Finance and Budgeting
- Time Management
- Appointment Scheduling
- Home maintenance
- Elderly care assistance
- Problem-Solving
Accomplishments
- Volunteered at local Elementary School from 2009 -2011.
- Helped teachers with timed assessments in Literacy and Math. Helped students with reading/ reading comprehension and basic math skills.
Interests
- Reading
- Crafting/ Painting
- DIY projects (ie. home remodeling, cabinet and furniture refurbishing, etc.)
- Being there for my family's health and wellbeing
- Animals
Timeline
Household Manager / Elderly Co-Caregiver
Self-employed
06.1995 - Current
Retail Merchandising Manager
JOANN Fabrics and Crafts
04.1992 - 06.1995
Retail Operations Manager
JOANN Fabrics and Crafts
01.1991 - 04.1992
Assistant Manager
JOANN Fabrics
01.1990 - 01.1991
Head Cashier
Cargo Express
06.1985 - 01.1990
Diploma - High School
Maumee High School
No Degree - Basic Studies For A Degreed Program
Owens Community College