
Dynamic and versatile professional with extensive experience in management, customer service, and creative entrepreneurship. Proven success leading high-performing teams in fast-paced restaurant and retail environments, ensuring smooth operations, quality control, and customer satisfaction. Skilled in merchandising, staff coordination, and event planning. Additionally, a passionate small business owner specializing in memory-preserving quilts and pop culture–inspired crafts. Combines leadership, creativity, and community connection to deliver excellence in every project and role.
Successfully managed a high-volume Chicago pizza restaurant, overseeing a team of 3 skilled bartenders, 20 attentive servers, 9 efficient kitchen staff, and 12 reliable delivery drivers. Ensured smooth daily operations, exceptional customer service, and consistent food quality. Streamlined scheduling, inventory, and training to boost staff performance and morale. Maintained high sales and customer satisfaction through team leadership, problem-solving, and hands-on involvement. Built a strong, motivated crew that thrived in a fast-paced, demanding environment.
Successfully managed the front of house operations for a busy Chicago pizza restaurant, leading a dynamic team of servers, hosts, and bartenders to deliver exceptional customer experiences. Oversaw daily service, staff scheduling, and training while maintaining smooth coordination with the kitchen. Ensured consistent quality, fast service, and a welcoming atmosphere that kept guests returning. Focused on teamwork, communication, and hospitality excellence, contributing to strong sales growth and a reputation for outstanding service and community connection.