Jennifer Blue
Birmingham,AL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Education
No Degree - Business Administration And Management
University of Alabama At Birmingham
Birmingham, ALNo Degree - Business Administration And Management
Alabama State University
Montgomery, ALWork History
Tax Associate (Seasonal Position)
J.B Professional Tax Service
12.2016 - Current
- Identified areas of non-compliance for clients and proposed solutions to mitigate risks.
- Prepared accurate tax returns by gathering necessary documentation and analyzing financial data.
- Organized client files by maintaining detailed records of tax returns and supporting documents.
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Secured and properly handled confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure.
- Researched and analyzed specialized tax laws, rules and regulations and analyze pertinent client, industry, and technical matters to remain current on tax legislation.
- Managed portfolio of assigned clients'' accounts, monitoring deadlines, payments, refunds, and other critical aspects of their financial health.
- Provided exceptional client service by addressing inquiries promptly and effectively resolving concerns.
- Analyzed financial statements to identify potential discrepancies or opportunities for improved tax planning strategies.
- Assessed client tax situations to determine best filing options.
- Researched complex tax issues utilizing online resources and professional tax software.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Analyzed financial documents to accurately reflect client information on tax returns.
- Utilized tax software to prepare returns and meet deadlines.
- Calculated estimated tax payments for clients.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Facilitated communication between clients and tax authorities.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Prepared written responses or tax return amendments to resolve state and federal notices.
- Responded to client inquiries to clarify tax-related issues and provide timely support.
- Participated in tax seminars and workshops to stay current on industry trends and updates.
Caregiver
Frances Smith
06.2020 - 11.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Implemented individualized care plans to meet specific needs of clients.
- Provided companionship and emotional support by engaging in meaningful conversations and activities.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Call Center Representative
Likoj
02.2014 - 01.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Customer Service Representative
Seeme
02.2010 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Telemarketer
Helping Hands
01.2000 - 04.2010
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Qualified leads and set up customer appointments for outside sales team.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Reduced customer churn by addressing concerns and offering solutions tailored to individual needs during calls.
- Reduced number of unresolved customer issues by promptly addressing complaints and providing viable solutions.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Educated customers on product and service benefits, explaining features and answering questions.
- Implemented upselling techniques to increase revenue and move product.
- Developed extensive knowledge of products and services to better assist customers.
Skills
- Tax software proficiency
- Organization skills
- Client communication
- Verbal/written communication
- Active listening
- Critical thinking
- Problem-solving skills
- Data entry
- Verbal and written communication
- Inbound and outbound calls
Timeline
Caregiver
Frances Smith
06.2020 - 11.2024
Tax Associate (Seasonal Position)
J.B Professional Tax Service
12.2016 - Current
Call Center Representative
Likoj
02.2014 - 01.2020
Customer Service Representative
Seeme
02.2010 - 03.2018
Telemarketer
Helping Hands
01.2000 - 04.2010
No Degree - Business Administration And Management
University of Alabama At Birmingham
No Degree - Business Administration And Management
Alabama State University
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