Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Leno Blunt

Hayward,CA

Summary

Organized and dependable candidate successful at managing multiple priorities simultaneously with a high degree of accuracy and a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong customer service skills eager to secure challenging positions. Ready to help team achieve company goals.

Overview

17
17
years of professional experience

Work History

Licensed Real Estate Agent

Y Morgan Realty
05.2022 - Current
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Compared recently sold area properties to determine competitive market prices.
  • Completed property walkthrough before completing deals to uphold accuracy in listings and appraisals.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Explained very technical financial information to applicants in easy to understand language.
  • Assisted customers with completing loan applications and other paperwork.
  • Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
  • Worked with underwriters to fix application problems and resolve issues.

Scheduler

Stanford Children's Health
04.2021 - 03.2022
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Oversaw in-person and curbside patient registration and processing.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Conducted research, gathered information from multiple sources and presented results.

Lead Teller Operations Specialist

Chase Bank
04.2006 - 09.2019
  • Effectively uncovered and resolved complex customer and employee issues.
  • Oversaw and optimized work of 5 tellers performing high-quality banking transactions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Maintained compliance with company policies, objectives and communication goals.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Executed wire transfers, stop payments and account transfers.
  • Received car loan, home loan, and other payments and posted to accounts
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Mentored and trained new tellers on bank procedures and customer service standards
  • Introduced customers to other bank team members to help meet financial needs
  • Enforced compliance with bank regulations and policies to reduce financial risks
  • Identified potential needs through observation, questioning, and listening
  • Counted, verified and handled bank deposits and armored car transactions
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due

Education

Certificate - Medical Office Assistance

Unitek College - Fremont
Fremont, CA
06.2020

Skills

  • Real Estate Industry Understanding
  • Data entry expert
  • Customer service
  • Insurance Knowledge
  • Closing Sales
  • Strong Organizational Skills
  • Claims Adjustments
  • Scheduling/ Setting Appointments
  • Strong Verbal and Written Communication Skills
  • Lender Relations
  • Property Showing
  • Accounting and Bookkeeping

Timeline

Licensed Real Estate Agent

Y Morgan Realty
05.2022 - Current

Scheduler

Stanford Children's Health
04.2021 - 03.2022

Lead Teller Operations Specialist

Chase Bank
04.2006 - 09.2019

Certificate - Medical Office Assistance

Unitek College - Fremont

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Jennifer Leno Blunt