Jennifer Bluth
Summary
SALES PROFESSIONAL 10+ years of customer success/account management experience in technology (open-source data, eDiscovery and litigation software) with a proven track record of exceeding sales goals and delivering double-digit growth in competitive markets. Professionally recognized internally and with clients as a team leader and effective communicator who exemplifies the qualities of a trusted adviser. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Customer Success Manager
Percona
01.2017 - Current
- Responsible for renewing and expanding accounts in the financial sector, while managing a 2 million dollar book of business
- Prepare strategic account management plans and work with extended internal team to retain 80% of existing business selling services for an open-source data company
- Finished every year above quota of renewing 80% of business.
- Assisted customers with onboarding to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
Customer Success Manager
LexisNexis
01.2011 - 01.2017
- Retained and expanded existing business in the litigation software division with law firm clients
- Worked with the extended LexisNexis team to develop strategies to renew and upsell accounts
- Winner of the Top Retention Specialist of the Year 2012 and finished 109% of plan
- Finished 2011 at 120% of plan
Education
B.A. - Psychology
Southern Connecticut State University
Skills
- Customer Relationship Building
- Salesforce proficiency
- Performance metrics analysis
- Upselling and Expansion
- Strategic Planning
- Pipeline Development
- Revenue Growth
- Negotiation
- Account Management
- Business Development
Timeline
Customer Success Manager
Percona
01.2017 - Current
Customer Success Manager
LexisNexis
01.2011 - 01.2017
B.A. - Psychology
Southern Connecticut State University
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