Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Surgery Scheduler
Oregon Surgical Specialists
09.2023 - Current
Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
Provided clear and direct documentation in the patients chart.
Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
Arranged pre-operative and post-operative appointments for surgical patients.
Expertly managed planning, scheduling, and coordination of outpatient procedures.
Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
Collated pre-operative lab and imaging results to facilitate surgery planning.
Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
Receptionist
VCA Hospitals
04.2023 - 09.2023
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Patient Coordinator
Southern Oregon Veterinary Specialty Center
09.2019 - 02.2023
Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
Created treatment plans with the veterinary doctors and presented them to the owners, took payments and deposits.
Audited daily charges to ensure the billing is accurate.
Handled sensitive situations with empathy when dealing with distressed owners.
Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
Explained upcoming treatment preparation, instructions, and other facts to patients.
Coordinating with the veterinary team for owners visits and discharge.
Patient Service Representative
Asante Medical Group
09.2018 - 09.2019
I worked in a call center answering calls for seven different specialties and primary care offices.
Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Verified insurance eligibility and coverage for patients.
Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Filed and maintained patient records in accordance with HIPAA regulations.
Provided exceptional customer service to patients, answering questions and addressing concerns.
Used EPIC to schedule appointments. Also used various Microsoft programs.
Entered patient demographic and insurance data into electronic medical record system.
Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
Customer Service Manager
Fred Meyer
02.2012 - 09.2018
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Collaborated with upper management to improve customer service processes and support structures company-wide.
Researched and corrected customer concerns to promote company loyalty.
Education
General Studies
Shasta College
Redding, CA
High School Diploma -
Hayfork High
Hayfork, CA
06-2000
Skills
Schedule coordination
HIPAA compliance
Obtaining authorizations
Teamwork orientation
Team leadership
Customer service
Office administration
Patient coordination
Timeline
Surgery Scheduler
Oregon Surgical Specialists
09.2023 - Current
Receptionist
VCA Hospitals
04.2023 - 09.2023
Patient Coordinator
Southern Oregon Veterinary Specialty Center
09.2019 - 02.2023
Patient Service Representative
Asante Medical Group
09.2018 - 09.2019
Customer Service Manager
Fred Meyer
02.2012 - 09.2018
General Studies
Shasta College
High School Diploma -
Hayfork High
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