Jennifer Bly
Eagle Point
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Surgery Scheduler
Oregon Surgical Specialists
09.2023 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Provided clear and direct documentation in the patients chart.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
Receptionist
VCA Hospitals
04.2023 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Patient Coordinator
Southern Oregon Veterinary Specialty Center
09.2019 - 02.2023
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Created treatment plans with the veterinary doctors and presented them to the owners, took payments and deposits.
- Audited daily charges to ensure the billing is accurate.
- Handled sensitive situations with empathy when dealing with distressed owners.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Coordinating with the veterinary team for owners visits and discharge.
Patient Service Representative
Asante Medical Group
09.2018 - 09.2019
- I worked in a call center answering calls for seven different specialties and primary care offices.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used EPIC to schedule appointments. Also used various Microsoft programs.
- Entered patient demographic and insurance data into electronic medical record system.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
Customer Service Manager
Fred Meyer
02.2012 - 09.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
Education
General Studies
Shasta College
Redding, CAHigh School Diploma -
Hayfork High
Hayfork, CA06-2000
Skills
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
- Team leadership
- Customer service
- Office administration
- Patient coordination
Timeline
Surgery Scheduler
Oregon Surgical Specialists
09.2023 - Current
Receptionist
VCA Hospitals
04.2023 - 09.2023
Patient Coordinator
Southern Oregon Veterinary Specialty Center
09.2019 - 02.2023
Patient Service Representative
Asante Medical Group
09.2018 - 09.2019
Customer Service Manager
Fred Meyer
02.2012 - 09.2018
General Studies
Shasta College
High School Diploma -
Hayfork High
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