Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Bly

Eagle Point

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

13
13
years of professional experience

Work History

Surgery Scheduler

Oregon Surgical Specialists
09.2023 - Current
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Provided clear and direct documentation in the patients chart.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.

Receptionist

VCA Hospitals
04.2023 - 09.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Patient Coordinator

Southern Oregon Veterinary Specialty Center
09.2019 - 02.2023
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Created treatment plans with the veterinary doctors and presented them to the owners, took payments and deposits.
  • Audited daily charges to ensure the billing is accurate.
  • Handled sensitive situations with empathy when dealing with distressed owners.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Coordinating with the veterinary team for owners visits and discharge.

Patient Service Representative

Asante Medical Group
09.2018 - 09.2019


  • I worked in a call center answering calls for seven different specialties and primary care offices.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Used EPIC to schedule appointments. Also used various Microsoft programs.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.

Customer Service Manager

Fred Meyer
02.2012 - 09.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Researched and corrected customer concerns to promote company loyalty.

Education

General Studies

Shasta College
Redding, CA

High School Diploma -

Hayfork High
Hayfork, CA
06-2000

Skills

  • Schedule coordination
  • HIPAA compliance
  • Obtaining authorizations
  • Teamwork orientation
  • Team leadership
  • Customer service
  • Office administration
  • Patient coordination

Timeline

Surgery Scheduler

Oregon Surgical Specialists
09.2023 - Current

Receptionist

VCA Hospitals
04.2023 - 09.2023

Patient Coordinator

Southern Oregon Veterinary Specialty Center
09.2019 - 02.2023

Patient Service Representative

Asante Medical Group
09.2018 - 09.2019

Customer Service Manager

Fred Meyer
02.2012 - 09.2018

General Studies

Shasta College

High School Diploma -

Hayfork High
Jennifer Bly