Jennifer Blythe
Gulfport,MS
Summary
Energetic, personable Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
My availability is open for any days/hours with reliable transportation. I am looking for a long-term position.
Overview
7
7
years of professional experience
Work History
Guest Relations Hostess
Flint Creek Reserve Vacation Rentals
Wiggins, MS
03.2022 - 05.2024
- Greeted guests in a friendly and professional manner, providing assistance with any questions or concerns.
- Provided customer service support to front desk personnel during peak periods.
- Resolved guest complaints promptly and efficiently while maintaining a positive attitude.
- Provided information about the hotel's services, amenities and local attractions to guests upon request.
- Tracked inventory levels for supplies used in the lobby area on a weekly basis.
- Processed payments for room reservations and other charges according to established policies.
- Coordinated with maintenance personnel to resolve issues related to furniture, fixtures or equipment in guestrooms.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
Office Manager
A Plus Patio & Screen LLC
Gulfport, MS
07.2017 - 01.2022
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained filing system for records, correspondence and other documents.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided administrative support to management team including preparing reports and presentations.
- Assisted in recruiting, onboarding and training new employees.
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained confidential records relating to personnel matters.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Education
High School Diploma -
Gulfport High School
Gulfport, MS06-1992
Skills
- Reservation Management
- Dispute Mediation
- Guest Relations
- Microsoft Office
- Social media networking
- Office Support
- Customer Service
- Problem-solving abilities
- Professionalism
- Time management abilities
- Excellent Communication
- Multitasking
- Organizational Skills
- Self Motivation
- Package Shipping
References
References available upon request.
Timeline
Guest Relations Hostess
Flint Creek Reserve Vacation Rentals
03.2022 - 05.2024
Office Manager
A Plus Patio & Screen LLC
07.2017 - 01.2022
High School Diploma -
Gulfport High School
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