Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Jennifer Bock

Jennifer Bock

Davenport,IA

Summary

Organized and highly motivated, self-starter seeking Office Assistant position. Hardworking and enthusiastic, with a strong desire to achieve success by utilizing consistent and proficient problem-solving skills . Welcoming professional challenges and an ability to work well under pressure, allow opportunity to adapt to new situations and tasks eagerly, also quickly with a commitment to learn, grow and excel as an individual, as well as enhancing the overall success of the office by understanding the importance of being a team player.

Overview

23
23
years of professional experience

Work History

BAR MANAGER/BARTENDER

RASCALS MUSIC PUB
Moline, Illinois
07.2014 - 03.2020
  • Performed opening and closing duties, printing sales reports, setting up for opening or incoming shift/tearing down if closing shift, preparing cash drawers for opening shift, balancing cash drawer at closing shift , and constantly monitoring inventory needs.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Managed accurate register and daily production sales reports to verify inventory usage numbers.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, mixers, paper/plastic products and other supplies necessary for proper upkeep and maintenance.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Improved and applied social media marketing strategies to increase patronage.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

ADMINISTRATIVE ASSISTANT/DENTAL ASSISTANT

BYRUM FAMILY DENTISTRY
Bettendorf, IA
01.2012 - 06.2015
  • Assisted patients in completing necessary medical forms and documentation.
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Understood dental terminology and insurance breakdowns to communicate with insurance companies and other referral sources.
  • Completed patient referrals to other medical specialists.
  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Greeted visitors and patients to determine needs, check appointments and direct accordingly.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Obtained payments from patients and verified current insurance information and ID cards.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Placed new supply orders, managed inventory and restocked clerical supplies.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Received and routed laboratory results to correct clinical staff members.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Organized patient files and streamlined operations to improve efficiency.
  • Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

LICENSED COSMETOLOGIST

SELF-EMPLOYED/CHAIR RENTAL
Davenport, IA
04.2008 - 01.2012
  • Researched latest trends in hair and makeup to stay updated on color, style and technique.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Assessed customer hair texture, treatment history and desired outcome to determine services required.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Processed payments, entering sales in register for prompt customer service.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Answered phone calls and emails to schedule client appointments.
  • Offered professional cuts, color services and extensions to salon customers.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Consistently received positive performance reviews from guests.
  • Kept detailed records of customer information and services provided to increase return customers.

SECRETARY

HUNEY & ASSOCIATES
Davenport, IA
07.1995 - 01.2006
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Recorded expenses and maintained accounting records.
  • Recorded daily financial transactions using Quickbooks and handled payments of accounts.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Completed accurate daily report documents, memos and invoices.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained office supplies inventory by checking stock and ordering new supplies.

Education

5-Star Scheduling Scholar -

SCHEDULING INSTITUTE
ATLANTA, GEORGIA

High School Diploma -

WEST HIGH SCHOOL
DAVENPORT, IOWA

Skills

  • Efficiently communicating verbally, and also in writing
  • Team oriented, while also independently motivated and driven
  • Organization skills and multi-tasking with efficiency, meeting crucial time constraints and deadlines
  • Answering multi-line telephone system
  • Outstanding public relations and interaction with patients, sales and insurance company representatives, fellow Doctors, and other administrative staff via phone regarding referrals, and follow up calls
  • Maintains and updates records efficiently using specialized computer software
  • Quality time management skills
  • Typing and data entry completion with quickness and accuracy

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You often meet your fate on the road you take to avoid it.
French proverb

Timeline

BAR MANAGER/BARTENDER

RASCALS MUSIC PUB
07.2014 - 03.2020

ADMINISTRATIVE ASSISTANT/DENTAL ASSISTANT

BYRUM FAMILY DENTISTRY
01.2012 - 06.2015

LICENSED COSMETOLOGIST

SELF-EMPLOYED/CHAIR RENTAL
04.2008 - 01.2012

SECRETARY

HUNEY & ASSOCIATES
07.1995 - 01.2006

5-Star Scheduling Scholar -

SCHEDULING INSTITUTE

High School Diploma -

WEST HIGH SCHOOL

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