Jennifer Bock
Maple Shade,NJ
Summary
Dynamic Radiologic Technologist with extensive experience at Cooper University Hospital, excelling in diagnostic imaging and patient management. Proven ability to enhance patient satisfaction through effective communication and streamlined processes. Skilled in HIPAA compliance and patient safety, fostering collaboration among healthcare teams to deliver exceptional care.
Overview
8
8
years of professional experience
Work History
Radiologic Technologist
Cooper University Hospital
Camden, NJ
10.2004 - 06.2011
- Managed patient admissions and discharges, ensuring precise documentation and efficient processing.
- Oversaw appointment scheduling for medical staff, enhancing clinic workflow and patient accessibility.
- Managed maintenance of medical records to ensure compliance with privacy regulations and accuracy standards.
- Streamlined clerical support for departmental operations, enhancing communication between healthcare teams.
- Managed incoming telephone calls to provide office information and address inquiries.
- Implemented streamlined processes to efficiently manage patient inquiries, enhancing response times and satisfaction rates.
- Facilitated nursing staff in patient care, ensuring timely task completion and enhanced patient satisfaction.
- Oversaw incoming call management and directed inquiries to relevant departments.
- Ensured cleanliness and organization of work environment to enhance efficiency in patient care delivery.
- Facilitated positive patient experiences by greeting visitors, providing directions, and addressing inquiries with professionalism.
- Ensured adherence to privacy policies and HIPAA regulations to uphold hospital compliance standards.
- Cultivated strong relationships with physicians, nurses, and healthcare personnel to enhance collaboration.
- Ensured strict adherence to HIPAA regulations to uphold patient confidentiality.
- Facilitated office staff and operational efficiency through comprehensive administrative support.
- Oversaw appointment scheduling and managed department master calendar to ensure efficient patient flow.
- Oversaw maintenance of accurate and up-to-date medical records for patients.
- Streamlined management of medical records and appointment scheduling to enhance patient care.
- Enhanced staff morale by fostering clear communication, professionalism, and collaboration among diverse roles within hospital settings.
- Streamlined patient admissions process by efficiently collecting essential data from patients upon arrival.
- Optimized patient appointment scheduling to enhance healthcare provider availability.
- Enhanced accuracy in patient billing through meticulous verification of insurance information and claims processing.
- Facilitated positive patient experiences by promptly addressing inquiries and concerns.
- Strengthened patient confidentiality by rigorously implementing HIPAA regulations in communications and record management.
- Oversaw cleanliness and organization of front desk to enhance patient and visitor experience.
- Streamlined patient check-in and documentation processes, resulting in reduced wait times.
- Streamlined organization and maintenance of patient chart filing system to enhance data retrieval efficiency for staff.
- Facilitated patient interactions by providing information, answering questions, and assisting with appointment scheduling.
- Organized patient appointment scheduling within doctors' calendars and executed follow-up reminder calls.
- Facilitated visitor reception and initiated triage processes to enhance patient flow efficiency.
- Facilitated referral coordination among insurance providers and medical specialists while meticulously documenting details in patient charts.
Unit Secretary
Cooper University Hospital
Camden, NJ
01.2003 - 09.2004
- Managed patient admissions and discharges, ensuring precise documentation and efficient processing.
- Oversaw appointment scheduling for medical staff, enhancing clinic workflow and patient accessibility.
- Managed maintenance of medical records to ensure compliance with privacy regulations and accuracy standards.
- Streamlined clerical support for departmental operations, enhancing communication between healthcare teams.
- Managed incoming telephone calls to provide office information and address inquiries.
- Implemented streamlined processes to efficiently manage patient inquiries, enhancing response times and satisfaction rates.
- Facilitated nursing staff in patient care, ensuring timely task completion and enhanced patient satisfaction.
- Oversaw incoming call management and directed inquiries to relevant departments.
- Ensured cleanliness and organization of work environment to enhance efficiency in patient care delivery.
- Facilitated positive patient experiences by greeting visitors, providing directions, and addressing inquiries with professionalism.
- Ensured adherence to privacy policies and HIPAA regulations to uphold hospital compliance standards.
- Cultivated strong relationships with physicians, nurses, and healthcare personnel to enhance collaboration.
- Ensured strict adherence to HIPAA regulations to uphold patient confidentiality.
- Facilitated office staff and operational efficiency through comprehensive administrative support.
- Oversaw appointment scheduling and managed department master calendar to ensure efficient patient flow.
- Oversaw maintenance of accurate and up-to-date medical records for patients.
- Streamlined management of medical records and appointment scheduling to enhance patient care.
- Enhanced staff morale by fostering clear communication, professionalism, and collaboration among diverse roles within hospital settings.
- Streamlined patient admissions process by efficiently collecting essential data from patients upon arrival.
- Optimized patient appointment scheduling to enhance healthcare provider availability.
- Enhanced accuracy in patient billing through meticulous verification of insurance information and claims processing.
- Facilitated positive patient experiences by promptly addressing inquiries and concerns.
- Strengthened patient confidentiality by rigorously implementing HIPAA regulations in communications and record management.
- Oversaw cleanliness and organization of front desk to enhance patient and visitor experience.
- Streamlined patient check-in and documentation processes, resulting in reduced wait times.
- Streamlined organization and maintenance of patient chart filing system to enhance data retrieval efficiency for staff.
- Facilitated patient interactions by providing information, answering questions, and assisting with appointment scheduling.
- Organized patient appointment scheduling within doctors' calendars and executed follow-up reminder calls.
- Facilitated visitor reception and initiated triage processes to enhance patient flow efficiency.
- Facilitated referral coordination among insurance providers and medical specialists while meticulously documenting details in patient charts.
Education
Associate of Science - Science Education
Rowan College At Burlington County
Pemberton, NJ07.2003
Skills
Patient safety
Direct patient care
Portable radiography
Trauma imaging
Fluoroscopic procedures
Diagnostic imaging
Orthopedic imaging
Pediatric imaging
Radiologic imaging
Patient confidentiality
Patient positioning
Contrast administration
Patient assessments
HIPAA
Radiologic technology
Surgical radiography
X-rays
Patient shielding techniques
Medical terminology
Emergency response
Patient education
Gastrointestinal imaging
Radiology
Public health
Patient advocacy
Medical records management
Urologic imaging
Patient management
Health education
Staff training
Staff education
Procedure support
Medication administration
Empathy and patience
Patient assessment
Anatomy
Visual acuity
Exposure factor analysis
Exam briefing
Digital radiography
X-ray image analysis
Radiographic equipment operation
Imaging archiving
Contrast media administration
Radiation safety
Patient data collection
Radiologic positioning
X-ray machine operation
Image interpretation
Infection control practices
Caring and compassionate
Attention to detail
Procedure explanation
Patient care
Radiation safety protocols
Body positioning and placement
HIPAA compliance
Quality assurance
Team collaboration
Equipment preparation
Documentation and reporting
Diagnostic imaging services
Heavy lifting
Heartsaver first aid CPR AED (first aid CPR AED)
Timeline
Radiologic Technologist
Cooper University Hospital
10.2004 - 06.2011
Unit Secretary
Cooper University Hospital
01.2003 - 09.2004
Associate of Science - Science Education
Rowan College At Burlington County