Jennifer Bogan
Jacksonville,FL
Summary
With 19 years of experience in the financial industry, I have been a valuable member of Bank of America for the past 9 years, starting in November 2016. Throughout my career, I have specialized in auto lending, quality assurance, process controls, business controls, and risk management. As a collaborative team player, I possess the ability to work independently and am self-motivated. Efficiently performing tasks requires exceptional communication skills to accurately relay information, influence decisions, and provide effective resolutions. Thinking critically, I identify inconsistencies, recognize process gaps or errors, and ensure that controls are functioning as expected. This attention to detail drives continuous improvement and helps mitigate risks effectively.
Overview
18
18
years of professional experience
Work History
Assistant Vice President, Sr. Business Control Specialist (Business Development Control - VCFS)
Bank of America
05.2019 - Current
- Oversight of VCFS free-formed Complaint Responses
- Provided complaint analysis, generating reporting to help identity themes
- Created the complaint analysis deck for LOB presentations
- Perform annual review of Vendor’s Process Overview documents
- Developed end-to-end Business Development Control procedures for daily processes
- Oversees SharePoint and Shared Drive retention matrix, managing aged data
- Responsible for entering content in FileNet(P8)
- Analyze and decision Process Escalations and escalated exception requests
- Support work efforts involving Initiatives, Issue Management, and Issue Remediation
- Support Audit and Exam research, compiling samples, evidence, and documentation for specific request
- Supported the Volvo Car Financial Services Quality program by executing quality testing for Vendor to identify errors in adherence with bank requirements, government regulations
- Prepared quality tests and monitoring templates with sampling population from various sources of reporting and interacted with business partners as needed for reporting issues
Officer, Sr. Retail Loan Processor / Operations Analyst – (CVL - VCFS)
Bank of America
11.2016 - 05.2019
- Escalate funding issues to Management and/or Volvo Team
- Review and recommend Process Procedure updates
- Performed Quality Assurance activities
- Assist peers with challenging funding issues to prevent errors
- Reverse and rebook deals funded with issues or errors
- Request Flat Cancellations per Dealer request
- Process Bureau Inquiry Removal Requests as well as monthly reporting
- Executed Process Reporting that delivers vital information to line of business partners
Bookkeeper and Loan Processor
Coastal Credit, L.L.C. / Federal Financial Services, Inc.
10.2006 - 11.2016
- Accounts payable and Receivable
- Handle currency exchange and deposits
- Execute time sensitive daily and monthly reports
- Balance daily reports to the deposit
- Handle all check cutting for dealers and invoiced bills
- Preform day-to-day operations efficiently
- Process new loan paperwork to prepare for funding
- Review credit applications and bureaus to ensure the company's criteria is fulfilled
Skills
- Adaptability
- Issue Management
- Monitoring and Testing
- Quality Assurance
- Risk Management
- Analytical Thinking
- Attention to Detail
- Critical Thinking
- Problem Solving
- Written Communications
- Decision Making
- Innovative Thinking
- Prioritization
- Organization
- Research
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
Accomplishments
Officer title received 2018
Assistant Vice President title received 2023
Frequently recognized by my peers
Awarded multiple Silver awards
Timeline
Assistant Vice President, Sr. Business Control Specialist (Business Development Control - VCFS)
Bank of America
05.2019 - Current
Officer, Sr. Retail Loan Processor / Operations Analyst – (CVL - VCFS)
Bank of America
11.2016 - 05.2019
Bookkeeper and Loan Processor
Coastal Credit, L.L.C. / Federal Financial Services, Inc.
10.2006 - 11.2016
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