Jennifer Boggs
Hudson
Summary
Senior Loan Processor with over 25 years of experience, providing efficient and skillful, support or management in the mortgage industry. I demonstrate a reliable, dependable and friendly person. I maintain a good working relationship with clients as well as the people I work with. I feel I am well qualified for any type of office or mortgage business job
Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Proficient in reviewing standards and regulations.
Overview
2026
2026
years of professional experience
Work History
Office Manager
Puragain Water
08.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Loan Processor
Sunpoint Home Loans
09.2023 - 06.2024
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Provided quick turnaround times to maintain fast-past schedule.
Home Loan Specialist
PennyMac
02.2023 - 08.2023
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Checked loan documents for accuracy prior to closing.
- Explained different types of loans pertaining to client situations.
- Fielded customer complaints and provided solutions.
- Monitored portfolio performance and provided clients with periodic updates on loan progress.
- Reviewed loan files and updated to match current standards.
- Developed and maintained relationships with customers, lenders and other third parties.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
- Provided customer service to customers everyday on missing items.
Mortgage Loan Processor
Excel Mortgage Network, Inc
04.2022 - 12.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Communicated with originator and applicant concerning progress of loan file.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Set up and completed loan submission packages.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Evaluated approvals against established bank and government lending standards.
- Oversaw file input in mortgage software and grant-specific software.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Reviewed and validated details of loan applications and closing documentation.
- Produced and submitted completed loan packages to title and escrow professionals.
Mortgage Loan Processor
First Heritage Mortgage, LLC
08.2020 - 02.2022
- Set up and completed loan submission packages.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Handled any conditions sent from underwriting departments.
- Coordinated closing process with attorneys, title companies and government clerks.
- Prepared file for final clear-to-close by branch management.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Completed denial and cancellation procedures on applicable files.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering Type loans.
- Oversaw file input in mortgage software and grant-specific software.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
Sr. Mortgage Loan Processor
Bank Of Tennessee
08.2015 - 06.2020
- Handled High Volume pipeline
- Processed, Conventional, VA, FHA, USDA and THDA Mortgage Applications
- Ran and validated DO findings
- Assessed customer account histories to determine previous compliance with payment plans and loan terms
- Reviewed and validated details of loan applications and closing documentation
- Worked with mortgage customers to understand needs and provide excellent service
- Managed pipeline from setup to sending loan to closing
- Requested and reviewed conditions need for final approval
- Trained processors that have been out of mortgage business for over 10 years. Mentored them for 3 years
- Keep up with Investor guidelines
- Helped gather conditions for post closing
- Handled any conditions sent from underwriting departments
Sr. Mortgage Processor
Franklin American Mortgage
01.2015 - 08.2015
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes
- Processed Mortgage Loan applications
- Verified application details
- Requested and reviewed conditions per Underwriting loan approval
- Resubmitted condition for mortgage loan applications back to unnderwriter for final approval and then moved file to closing
- Worked with underwriters on approval conditions
- Worked with mortgage customers to understand needs and provide excellent customer service
- Processed Conventional, VA, FHA, USDA and THDA loans
- Managed heavy pipeline
- Assessed customer account histories to determine previous compliance with payment plans and loan terms
Sr. Loan Processor
Everett Financial Inc., dba Supreme Lending
09.2014 - 08.2015
- Processed mortgage loan applications. To include gathering borrower documentation for underwriting review.
- Submitted borrower loan documentation to underwriting.
- Handled high volume accounts such as, high volume producers and builder accounts.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Evaluated approvals against established bank and government lending standards.
- Set up and completed loan submission packages.
- Handled any conditions sent from underwriting departments.
Sr. Loan Processor
Mortgage Investors Group
02.2012 - 09.2014
- Processed mortgage loan applications for FHA, VA and Conventional. To include collecting documentation from borrower's to met FANNIE MAE and FREDDIE MAC guidelines
- Obtained Kentucky processing license
- Maintained working relationships with borrowers, underwriters and any third parties
Home Loan Specialist, II
Bank of America
05.2009 - 05.2012
- Processed FHA, VA and Conventional mortgage loan applications.
- Collected documentation from borrowers to met underwriting guidelines.
Sr. Loan Processor
Mortgage Investors Group
01.2009 - 08.2009
- Processed FHA, VA and Conventional loan applications for high volume producer.
- Collected documentation from borrowers to met FANNIE MAE or FREDDIE MAC guidelines.
- Team leader - overlooked and managed other processor work loads.
Sr. Loan Processor
JPMorgan and Chase Bank
06.2007 - 10.2008
- Processed and closed FHA, VA and Conventional loans.
- Underwrote Conventional Loans.
Sr. Account Manager
New Century Mortgage Corporation
12.2001 - 04.2007
- Processed and closed B/C mortgage loans.
- Closed loan production numbers averaged in 40-71 loans per month.
- High signing authority due to number of years in industry.
Junior Processor
Island Mortgage Network Inc.
- Processed and closed FHA, VA, Conventional and B/C loans
- Submitted full loan packages to Lenders
- Managed a 30-50 loan pipeline
- Often spoke with borrowers, title companies, account managers and underwriters
Chief Loan Processor
Bayview Financial Services
- Head processor. Organized processing department
- Trained processors
- Processed FHA, VA, Conventional and B/C Loans
- Performed other office duties and responsibilities
Education
High School Diploma - undefined
Tarpon Springs High School
Tarpon Spgs, FL1993
Skills
- Customer-oriented
- High level of accuracy
- Strong customer relations
- Strong interpersonal skills
- Attention to detail
- Team building
- Exceptional communication skills
- Quick learner
- Strong client relations
- Extremely organized
- Excellent work ethic
- Self-sufficient
- Positive attitude
- Team player
- Self-motivated
Accomplishments
Obtained my Kentucky processing license.
Timeline
Office Manager
Puragain Water
08.2024 - Current
Loan Processor
Sunpoint Home Loans
09.2023 - 06.2024
Home Loan Specialist
PennyMac
02.2023 - 08.2023
Mortgage Loan Processor
Excel Mortgage Network, Inc
04.2022 - 12.2022
Mortgage Loan Processor
First Heritage Mortgage, LLC
08.2020 - 02.2022
Sr. Mortgage Loan Processor
Bank Of Tennessee
08.2015 - 06.2020
Sr. Mortgage Processor
Franklin American Mortgage
01.2015 - 08.2015
Sr. Loan Processor
Everett Financial Inc., dba Supreme Lending
09.2014 - 08.2015
Sr. Loan Processor
Mortgage Investors Group
02.2012 - 09.2014
Home Loan Specialist, II
Bank of America
05.2009 - 05.2012
Sr. Loan Processor
Mortgage Investors Group
01.2009 - 08.2009
Sr. Loan Processor
JPMorgan and Chase Bank
06.2007 - 10.2008
Sr. Account Manager
New Century Mortgage Corporation
12.2001 - 04.2007
High School Diploma - undefined
Tarpon Springs High School
Junior Processor
Island Mortgage Network Inc.
Chief Loan Processor
Bayview Financial Services
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