Jennifer Boggs
Pensacola
Summary
Dynamic retail professional with extensive experience at COST PLUS WORLD MARKET, excelling in operations management and customer service. Proven track record in team leadership and problem-solving, recognized for enhancing customer satisfaction and driving sales. Adept at inventory management and coaching staff to achieve operational excellence in fast-paced environments.
Overview
32
32
years of professional experience
Work History
Temporary Lead
World Market
Pensacola
09.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Executed day-to-day duties with accuracy and efficiency, ensuring smooth operations.
- Organized and prioritized tasks to meet service goals effectively.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Recognized customer needs quickly during interactions.
- Initiated conversations with customers to provide assistance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Supervisor Of Operatiions/ General Manager
COST PLUS WORLD MARKET
Hendersonville
10.2012 - 08.2025
- Directed and supervised employees in sales, inventory management, cash reconciliation, and customer service to enhance operational efficiency
- Established and implemented departmental policies, goals, and procedures to align operations with organizational objectives
- Enforced compliance with safety, health, and security regulations to maintain a safe working environment.
- Plan budgets and authorize payments and merchandise returns
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Hire, train, and evaluate personnel in sales or marketing establishments, making personnel decisions based on performance
- Assigned specific responsibilities to employees based on their skills and experience to optimize team performance.
- Monitored sales activities to ensure high levels of customer satisfaction and product quality
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Instruct staff on how to handle difficult and complicated sales
- Review inventory and sales records to prepare reports for management and budget departments
- Examine products purchased for resale or received for storage to assess the condition of each product or item
Retail Store Manager
WOLF CAMERA
Hendersonville
07.2004 - 08.2012
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Resolve customer complaints regarding sales and service.
- Greeted customers to identify specific needs and preferences.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Described merchandise and explained usage, operation, and care to enhance customer understanding.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answered customer inquiries about store offerings and merchandise features.
Lab Manager/ Sales Associate
NEWBROUGH PHOTO
Weirton
08.1994 - 08.2004
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Demonstrate use or operation of merchandise.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Exchange merchandise for customers and accept returns.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Education
No Degree - Photography
The Art Institute Of Pittsburgh
Pittsburgh, PANo Degree -
Thiel College
Greenville, PaHigh School Diploma -
Weir Sr High School
Weirton, WVSkills
- Operations management
- Inventory management
- Process improvement
- Team leadership
- Staff training
- Customer service-oriented
- Customer service
- Efficient multi-tasker
- Multitasking Abilities
- Time management
- Organizational skills
- Adaptability to change
- Problem solving
- Team management
Timeline
Temporary Lead
World Market
09.2025 - Current
Supervisor Of Operatiions/ General Manager
COST PLUS WORLD MARKET
10.2012 - 08.2025
Retail Store Manager
WOLF CAMERA
07.2004 - 08.2012
Lab Manager/ Sales Associate
NEWBROUGH PHOTO
08.1994 - 08.2004
No Degree - Photography
The Art Institute Of Pittsburgh
No Degree -
Thiel College
High School Diploma -
Weir Sr High School