Jennifer Bohnert
San Antonio,TX
Summary
Results-driven Food Service Director with expertise in staff training, strategic planning, and enhancing customer satisfaction. Proven leadership and problem-solving abilities foster a collaborative team environment. Strong organizational skills support achievement of company goals and commitment to exceptional service.
Overview
18
18
years of professional experience
Work History
Food Service Director
Quest
Glen Ellyn, IL
11.2019 - 05.2024
- Ensured compliance with health regulations, resulting in safe food service operations.
- Created menus aligning with dietary guidelines and customer preferences, enhancing satisfaction.
- Trained staff on food preparation and service quality, improving overall performance.
- Reduced inventory waste through effective stock rotation and management practices.
- Enhanced customer satisfaction by analyzing feedback and adjusting menus accordingly.
- Maintained cleanliness and sanitation standards, ensuring regulation compliance at all times.
Front Office Reservation Supervisor
West Suburban Limo
Winfield, IL
03.2015 - 06.2019
- Ensured exceptional customer service through effective front office supervision.
- Enhanced staff performance by training on guest inquiries and reservation procedures.
- Increased operational efficiency by implementing strategic reservation department improvements.
- Optimized driver schedules and routes, reducing customer wait times significantly.
- Resolved customer issues swiftly, maintaining high service quality and satisfaction.
911 Dispatcher
Police Department
Wheaton, IL
02.2006 - 11.2010
- Managed high-volume emergency calls, prioritizing responses based on urgency and available resources.
- Coordinated real-time communication between first responders and dispatch teams to ensure efficient operations.
- Utilized advanced computer-aided dispatch systems to log incidents and track response units accurately.
- Trained new dispatchers on protocols, technology usage, and emergency response procedures to enhance team performance.
Education
No Degree - Pre-law/ Management
Virginia Wesleyan College
Norfolk, VASkills
- Staff training and development
- Sanitation standards
- Staff leadership
- Staff supervision
- Strategic planning
- Employee scheduling
- Facility management
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
Timeline
Food Service Director
Quest
11.2019 - 05.2024
Front Office Reservation Supervisor
West Suburban Limo
03.2015 - 06.2019
911 Dispatcher
Police Department
02.2006 - 11.2010
No Degree - Pre-law/ Management
Virginia Wesleyan College