Jennifer Bohnert
San Antonio,TX
Summary
Results-driven Food Service Director with expertise in staff training, strategic planning, and enhancing customer satisfaction. Proven leadership and problem-solving abilities foster a collaborative team environment. Strong organizational skills support achievement of company goals and commitment to exceptional service.
Overview
18
18
years of professional experience
Work History
Food Service Director
Quest
11.2019 - 05.2024
- Ensured compliance with health regulations, resulting in safe food service operations.
- Created menus aligning with dietary guidelines and customer preferences, enhancing satisfaction.
- Trained staff on food preparation and service quality, improving overall performance.
- Reduced inventory waste through effective stock rotation and management practices.
- Enhanced customer satisfaction by analyzing feedback and adjusting menus accordingly.
- Maintained cleanliness and sanitation standards, ensuring regulation compliance at all times.
Front Office Reservation Supervisor
West Suburban Limo
03.2015 - 06.2019
- Ensured exceptional customer service through effective front office supervision.
- Enhanced staff performance by training on guest inquiries and reservation procedures.
- Increased operational efficiency by implementing strategic reservation department improvements.
- Optimized driver schedules and routes, reducing customer wait times significantly.
- Resolved customer issues swiftly, maintaining high service quality and satisfaction.
911 Dispatcher
Police Department
02.2006 - 11.2010
- Managed high-volume emergency calls, prioritizing responses based on urgency and available resources.
- Coordinated real-time communication between first responders and dispatch teams to ensure efficient operations.
- Utilized advanced computer-aided dispatch systems to log incidents and track response units accurately.
- Trained new dispatchers on protocols, technology usage, and emergency response procedures to enhance team performance.
Education
No Degree - Pre-law/ Management
Virginia Wesleyan College
Norfolk, VASkills
- Staff training and development
- Sanitation standards
- Staff leadership
- Staff supervision
- Strategic planning
- Employee scheduling
- Facility management
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
Timeline
Food Service Director
Quest
11.2019 - 05.2024
Front Office Reservation Supervisor
West Suburban Limo
03.2015 - 06.2019
911 Dispatcher
Police Department
02.2006 - 11.2010
No Degree - Pre-law/ Management
Virginia Wesleyan College