Jennifer Bolanos
Jacksonville,FL
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results. Smart professional with thorough understanding of various languages to fluently interpret and translate. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Spanish Medical Interpreter
Nemours Specialty Care
10.2002 - Current
- Enhanced patient understanding by providing accurate and timely translations during medical appointments.
- Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
- Improved patient satisfaction with the quality of medical services through clear communication and empathy.
- Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
- Contributed to a 20% decrease in appointment delays by efficiently interpreting complex medical terminology for non-English speaking patients.
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Collaborated closely with nursing staff to provide essential information about patient conditions, ensuring proper care delivery.
- Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
- Promoted cultural awareness among healthcare staff, fostering an inclusive environment for all patients regardless of language background.
- Participated in interdisciplinary meetings to discuss complex cases, providing valuable insights from a linguistics perspective.
- Received recognition for outstanding service as a Medical Interpreter at the annual Hospital Quality Awards ceremony.
- Provided interpretation services during telemedicine consultations, enabling remote access to critical healthcare services for Spanish-speaking patients.
- Streamlined interpreter scheduling processes, resulting in a more efficient allocation of resources across departments.
- Developed educational materials in Spanish to help non-English speaking patients better understand their diagnoses and treatment options.
- Coordinated with case managers to ensure smooth transitions between facilities for Spanish-speaking patients receiving ongoing care.
- Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
- Verified understood medical information for patients by simplifying any jargon.
- Stayed current on new expressions and cultural changes impacting language translation.
- Maximized quality control of translated documents.
- Collaborated with team to translate series of documents from English to other languages.
- Coordinate Prepare translation quotes by analyzing documents and coordinating with resources
- Coordinate interpreters scheduling from outside agency
Medical Assistant Supervisor
St Peters Medical Center
03.1997 - 06.2002
- Improved patient satisfaction by streamlining appointment scheduling and implementing effective communication strategies.
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Ensured compliance with healthcare regulations through regular audits and staff education.
- Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
- Facilitated a positive work environment by fostering teamwork and collaboration among staff members.
- Developed performance improvement plans for underperforming employees, resulting in enhanced productivity levels within the department.
- Organized team meetings regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication throughout the department.
- Participated in continuous professional development opportunities as well as industry conferences or seminars to stay informed about current trends in medical assisting supervision practices.
- Coordinated with physicians to develop and implement care plans for patients, ensuring the delivery of high-quality medical services.
- Identified and troubleshot technical issues related to laboratory procedures.
- Completed comprehensive diagnostic testing of blood, urine and other body fluids.
- Collected and studied blood samples to determine number of cells, morphology, blood group and blood type.
- Maintained strong relationships with local hospitals, insurance companies, pharmacies, and other key stakeholders involved in delivering comprehensive healthcare services to patients.
Education
Associate of Applied Science -
School of Business Operations
Jersey City, NJ04.1989
Bachelor of Science - Medical Assisting
Bergen Community College
Paramus, NJ09.1984
High School Diploma -
Perth Amboy High School
Perth Amboy, NJ06.1984
Skills
- Medical Ethics
- Simultaneous Interpretation
- Problem Solving
- Memory Retention
- Anatomy Knowledge
- Fluent Spanish
- Fluent English
- Strong Communication
- Cultural Competence
- Conflict Resolution
- Medical Terminology
- Patient Confidentiality
- Stress Management
- Decision Making
- Healthcare Systems Understanding
- Time Management
- Professionalism
- Cultural Insight
- Medical Support
- Concept Interpretation
- Physician Communication
- Video Remote Services
- Fluent in Spanish/English
- Procedure Interpretation
- Microsoft Office
- Ethical Codes Adherence
- Accurate Translation
- Consecutive Translation
- Regulatory Compliance
- Business Communications
- External Communications
- Decision-Making
- Information Interpretation
- Parent Education
- Work Process Training
- Microsoft Access
- Original Text Review
- Relationship Building
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Spanish Medical Interpreter
Nemours Specialty Care
10.2002 - Current
Medical Assistant Supervisor
St Peters Medical Center
03.1997 - 06.2002
Associate of Applied Science -
School of Business Operations
Bachelor of Science - Medical Assisting
Bergen Community College
High School Diploma -
Perth Amboy High School
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