Jennifer Boldt
South Bend,IN
Summary
Detail-oriented professional specializing in multi-area management, recognized for a strong commitment to accuracy and quality. Proven ability to deliver high-quality results consistently while handling diverse responsibilities.
Overview
13
13
years of professional experience
Work History
General Manager
Eyemart Express (formerly Eyecare Express)
South Bend, IN
07.2024 - Current
- Manage all aspects of daily operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Answer phone calls, respond to emails efficiently.
- Implement quality control routines to verify precision and productivity on the sales floor, lab, and doctor's office.
Store Manager
EyeCare Express
South Bend, IN
08.2015 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock the doctor's office, lab, and retail floor.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Regional Manager
EyeCare Express
South Bend, IN
08.2022 - 08.2023
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel.
- Monitored team progress towards the achievement of goals and objectives set forth by management.
Assistant Manager
EyeCare Express
South Bend, Indiana
02.2012 - 08.2015
- Maintained up-to-date knowledge of company products and services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Doctor Technician
EyeCare Express
South Bend, IN
02.2012 - 01.2013
- Managed incoming and outgoing calls efficiently.
- Scheduled appointments.
- Conducted preliminary patient screenings.
- Provided support for the doctor.
Education
High School Diploma -
Michigan Lutheran
Saint Joseph, MI05-2008
Skills
- Multitasking and Prioritizing
- Efficient and Detail-oriented
- Creative Problem Solving
- Team Building and Cooperative
Timeline
General Manager
Eyemart Express (formerly Eyecare Express)
07.2024 - Current
Regional Manager
EyeCare Express
08.2022 - 08.2023
Store Manager
EyeCare Express
08.2015 - Current
Assistant Manager
EyeCare Express
02.2012 - 08.2015
Doctor Technician
EyeCare Express
02.2012 - 01.2013
High School Diploma -
Michigan Lutheran
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