Jennifer Boles
Customer Service/ Sr. Registered Client Associate
Raleigh,US
Summary
Registered Client Associate provides dedicated operational and sales assistance to support office initiatives. Offers 25+ years of professional experience with demonstrated client service and technical skills. Well versed in investment policies and procedures.
Overview
14
14
years of professional experience
Work History
Senior Registered Client Associate / Client Services Manager
LeVoir Wealth Management / Raymond James Financial
03.2022 - 07.2023
- Delivered outstanding Customer Service through various means of communication
- Placed trades as instructed by advisors or clients on multiple trading platforms
- Fund transfers processed via ACH and/or FED Wire.
- Maintained strict confidentiality when handling sensitive information related to client accounts or personal finances.
- Provided exceptional administrative support to financial advisors, ensuring timely and accurate completion of all required tasks.
- Participated in team meetings and strategy sessions, contributing valuable insights to improve overall performance and client outcomes.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Coordinated with operations teams to manage asset transfers efficiently while minimizing disruptions for clients during transitions.
- Supported new client onboarding process by gathering necessary documentation and completing required paperwork accurately.
- Assisted clients with the estate process including, but no limited to retitling investments, transferring outside beneficiary assets, and processing claims for annuities and/or insurance.
- Resolved client inquiries promptly, demonstrating superior customer service skills and dedication to client satisfaction.
- Provided guidance to clients with online account access tools.
- Added client data to specialized program for tracking retirement goals.
- Participated in ongoing education initiatives, staying current on industry trends and regulatory updates to better serve clients.
Senior Registered Client Associate / Client Services Manager
Raymond James Financial
11.2009 - 03.2023
- Delivered outstanding Customer Service through various means of communication
- Placed trades as instructed by advisors or clients on multiple trading platforms
- Fund transfers processed via ACH and/or FED Wire.
- Maintained strict confidentiality when handling sensitive information related to client accounts or personal finances.
- Provided exceptional administrative support to financial advisors, ensuring timely and accurate completion of all required tasks.
- Participated in team meetings and strategy sessions, contributing valuable insights to improve overall performance and client outcomes.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Coordinated with operations teams to manage asset transfers efficiently while minimizing disruptions for clients during transitions.
- Supported new client onboarding process by gathering necessary documentation and completing required paperwork accurately.
- Assisted clients with the estate process including, but no limited to retitling investments, transferring outside beneficiary assets, and processing claims for annuities and/or insurance.
- Resolved client inquiries promptly, demonstrating superior customer service skills and dedication to client satisfaction.
- Provided guidance to clients with online account access tools.
- Added client data to specialized program for tracking retirement goals.
- Participated in ongoing education initiatives, staying current on industry trends and regulatory updates to better serve clients.
Education
High School in General Studies -
Zephyrhills High School
06.1983
Skills
- Series 7 & Series 66 Licenses
- FINRA SIE Exam
- Attention to Detail
- Team Collaboration
- Client Onboarding
- Account Maintenance
- Adaptability
- Organizational Skills
- Client Relationship Management
- Regulatory Compliance
- Microsoft Office Proficiency
- CRM Software
Awards: 2017 Branch Professional of the Year recipient.
One of 3 Branch Support Professionals chosen from all U.S. nominees. Nominated by the Branch Manager/owner for outstanding support.
Timeline
Senior Registered Client Associate / Client Services Manager
LeVoir Wealth Management / Raymond James Financial
03.2022 - 07.2023
Senior Registered Client Associate / Client Services Manager
Raymond James Financial
11.2009 - 03.2023
High School in General Studies -
Zephyrhills High School
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