Jennifer Bollinger
Jackson ,MO
Summary
Dedicated Medical Assistant with extensive experience at Cape ENT Group, excelling in patient care coordination and clinical documentation. Proven ability to enhance patient satisfaction through compassionate service and effective communication. Skilled in HIPAA compliance and insurance verification, consistently streamlining processes to improve operational efficiency. A reliable team player committed to quality care.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Cape ENT Group
01.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Centralized Surgery Scheduler
Saint Francis Medical Center
07.2022 - 01.2024
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
Medical Receptionist
WellStar
01.2022 - 07.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
Medical Receptionist
Professional Management Services
02.2020 - 01.2022
Authorizations Specialist
American Health Imaging
07.2015 - 08.2018
- Maintained up-to-date knowledge of insurance policies and procedures to effectively communicate requirements to patients.
- Worked closely with clinical teams to gather needed information in a timely manner, supporting optimal patient care delivery.
- Effectively communicated with both internal staff members and external stakeholders to support smooth operations within the department.
- Conducted regular audits of completed authorization requests to identify areas for improvement and maintain high-quality standards.
- Communicated required insurance information in person and by telephone to patients, physician offices, third party payers and agencies.
- Streamlined the authorization process for faster response times and increased efficiency in the workplace.
- Demonstrated adaptability by quickly learning new systems and processes as they were introduced within the organization.
- Enhanced overall department productivity by consistently meeting or exceeding monthly goals for completed authorizations.
- Assisted in training new Authorization Representatives, sharing best practices to enhance overall team performance.
Education
Associate of Arts - Theology
Logos University
Jacksonville, FL05.2009
GED
Griffin Technical College
Griffin, GA05.2006
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Compassionate
- CPR
- Patient assessments
- Professionalism and ethics
- Insurance verification
- Maintaining confidentiality
- Appointment setting
- Compassionate caregiver
- Medical records management
- Patient care coordination
Timeline
Medical Assistant
Cape ENT Group
01.2024 - Current
Centralized Surgery Scheduler
Saint Francis Medical Center
07.2022 - 01.2024
Medical Receptionist
WellStar
01.2022 - 07.2022
Medical Receptionist
Professional Management Services
02.2020 - 01.2022
Authorizations Specialist
American Health Imaging
07.2015 - 08.2018
Associate of Arts - Theology
Logos University
GED
Griffin Technical College
Similar Profiles
Jennifer CottrellJennifer Cottrell
Medical Assistant at Cape ENT GroupMedical Assistant at Cape ENT Group
MOHAMMED NASARUDHEEN.PMOHAMMED NASARUDHEEN.P
Cluster Manager- HR & Operations at ASCENT GROUP OF ENT HOSPITALSCluster Manager- HR & Operations at ASCENT GROUP OF ENT HOSPITALS
CHRISTY HERNANDEZCHRISTY HERNANDEZ
Administrative Assistant at C/V ENT Surgical GroupAdministrative Assistant at C/V ENT Surgical Group
Christy BakerChristy Baker
Manager at Jackson License OfficeManager at Jackson License Office
Kiarra PeetKiarra Peet
Crew Member at McDonald'sCrew Member at McDonald's