JENNIFER BONDS
Account Resolutions Manager
Addison,TX
Summary
Skilled professional with experience in collections, customer service, and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment promptly. Meticulous and personable with proficiency in Encompass.
Overview
14
14
years of professional experience
Work History
Commercial Account Specialist
Everon Solutions
07.2024 - Current
- Adhere to standards of quality and service as well as all compliance requirements.
- Prepared and submitted timely invoices, statements, and payment reminders for customers.
- Resolve complex billing and payment issues for balanced, accurate accounts.
- Review the account activity to assess financial status and evaluate discrepancies.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Prepared vendor invoices and processed incoming payments.
Collections Team Lead, Mortgage
PennyMac Loan Services
10.2016 - 07.2024
- Negotiating payments while continuing to build positive relationships with the customer
- Communicate with debtors' telephone to manage debtor's and arrears process
- Offer Loss Mitigation assistance to help borrowers that are going through hardship
- Execute adequate and timely collection and instigate recovery activities to minimize risk costs and optimize returns.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act, and Community Reinvestment Act.
- Prepared accounts receivable-related journal entries for accounting month-end close.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
General Merchandiser
Target
08.2023 - 02.2024
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers
- Provided positive first impressions to welcome existing, new, and potential customers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
Account Assistant Supervisor
Monitronics International
04.2010 - 08.2016
- Monitoring team performance to provide guidance and coaching
- Resolved escalated issues
- Analyzing data to improve processes
- Conducting regular team meetings, and collaborations with other departments to ensure smooth operations and customer satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Used advanced software to prepare documents, reports, and presentations.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO06.2024
Skills
- Mortgage regulations and laws
- Great communication skills
- Ability to negotiate payment plans or modifications
- Teambuilding
- Deep knowledge of bankruptcy processes
- Sales expertise
- Data entry proficiency
- Team Management
- Account Investigation
- Automated Document Scanning
- FDCPA Compliance
- Aging reports analysis
Timeline
Commercial Account Specialist
Everon Solutions
07.2024 - Current
General Merchandiser
Target
08.2023 - 02.2024
Collections Team Lead, Mortgage
PennyMac Loan Services
10.2016 - 07.2024
Account Assistant Supervisor
Monitronics International
04.2010 - 08.2016
Bachelor of Science - Business Administration And Management
Colorado Technical University
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