Jennifer Bono
Lee’s Summit,MO
Summary
Experienced professional with a proven track record in delivering exceptional customer service. Thrives in a collaborative team environment and consistently achieves outstanding results. Demonstrates strong abilities in handling inquiries, resolving issues, and adapting to dynamic and evolving needs. Known for reliability, effective communication, and exceptional problem-solving skills.
Overview
11
11
years of professional experience
Work History
CSR
TTEC
11.2024 - Current
- Respond to patients via a secure messaging channel
- Maintain and update patient records
- Assist with subscriptions and orders in customer accounts
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Scheduling Center agent
Aspen Dental
08.2023 - 02.2024
- Respond to high volume inbound calls while compassionately handling questions/concerns
- Schedule new patient appointments
- Use trained sales techniques to reach company goals of appointments set and customer satisfaction
- Various duties as assigned by the Call Center Leadership team
Seasonal healthcare Insurance associate
TTEC
08.2022 - 12.2022
- Licensed in resident state of Missouri, Nonresident in 17 States
- Aetna- Silver script Certified
- AHIP Certification
- Process re-enrollments in PDP or MAPD plans
- Use of salesforce and other related program
Admissions Outreach coordinator
Martinsburg College
09.2021 - 11.2021
- Perform marketing activities and follow guidelines that are established by Martinsburg College
- Must be comfortable networking and developing social networks, both in person and via social networking
- Communicate with prospective students through phone, email, social networking platforms, and text messages
- Document all activities, engagement, and progress within CRM
- Strong organizational and follow-up skills are required
Administrative Assistant
Spilker, McKeone, and Nelson PC
08.2019 - 06.2020
- Answer phones & greet customers
- Review returns with clients when they come to pick up
- Collect payments from clients when they pick up their returns
- Process payroll reports, financial statements, and tax returns
- Prepare Forms 1096 & 1099
- Check in and scan engagement letters, pull permanent files and place tax returns on shelves for preparation
- Scan tax documents and workpapers
- Prepare envelopes and mail invoices to clients
- Prepare labels for tax return mailings
- Manage copier & postage meter
- Scan & file Forms 8879
- Filing
- Mail engagement letters
- Stuff organizers into envelopes, postage, and mail
Service Banker
Bank of the West
06.2018 - 09.2018
- Process all money exchange transactions
- Provide customer service in person and over the phone
- Operate computer with appropriate programs
- Complete all open/closing and balancing procedures by policy
- Meet Sales and Referral monthly goals
Administrative assistant/ambassador
Longview Funeral Home
04.2016 - 11.2017
- Provide outstanding customer service by answering telephones in a prompt and efficient manner
- Supporting sales staff by taking inbound calls and set appointments with potential customers
- Capable of multi-tasking and effectively communicating in a fast-paced environment
- Accurate and efficient data entry
- Responsible for job file setup and maintenance
- Ability to meet and exceed deadlines and goals
- Attention to detail and problem-solving skills
- Responsible for assisting customers, and support to employees
- Maintains up-to-date knowledge of all products and services
- Working knowledge of office equipment, like printers and fax machines
- Performs other general office duties as assigned
Teller
RG Federal Credit Union
08.2014 - 04.2016
- Process all money exchange transactions
- Provide customer service in person and over the phone
- Operate computer with appropriate programs
- Complete all opening/closing procedures according to policy
Education
High School Diploma -
Lees Summit High School
01.2003
Bachelors - Human Resources
Strayer University
03.2025
Skills
- MO Licensed Accident and Health or Sickness Insurance Producer
- Typing 55 WPM
- Problem-Solving Skills
- Detail Oriented
- Microsoft Suite Programs
- Planning
- Coordinating
- Research Skills
- Critical Thinking
- Professional Demeanor
Timeline
CSR
TTEC
11.2024 - Current
Scheduling Center agent
Aspen Dental
08.2023 - 02.2024
Seasonal healthcare Insurance associate
TTEC
08.2022 - 12.2022
Admissions Outreach coordinator
Martinsburg College
09.2021 - 11.2021
Administrative Assistant
Spilker, McKeone, and Nelson PC
08.2019 - 06.2020
Service Banker
Bank of the West
06.2018 - 09.2018
Administrative assistant/ambassador
Longview Funeral Home
04.2016 - 11.2017
Teller
RG Federal Credit Union
08.2014 - 04.2016
Bachelors - Human Resources
Strayer University
High School Diploma -
Lees Summit High School
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