Jennifer Booe
Dakota Dunes,SD
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
27
27
years of professional experience
17
17
years of post-secondary education
Work History
Collection Account Representative
1st Financial Bank USA
04.2008 - Current
- Responded to customer inquiries and provided detailed account information.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Streamlined collection processes, utilizing advanced software tools to manage accounts more efficiently..
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Provided exceptional service to both internal and external customers, maintaining professionalism in challenging situations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained accurate records of all collection activity, updating account information as necessary to ensure proper documentation.
Data Entry Specialist
Gateway
01.2006 - 01.2008
- Entered sales orders for Major Account (Government, Education) customers
- Used several Sales order databases
- Worked with multiple departments to maintain quality.
Business Sales Associate
Gateway
01.1999 - 01.2006
- Maintained positive client experience for business clients
- Resolved client issues through email and by phone
- Worked with inside/outsides contact’s to manage order entry, shipping schedules, and computer configuration issues
- Insured order accuracy and updated client order information
- Assisted sales staff with price quoting
Business Sales Support
Gateway
01.1998 - 01.1999
- Answered incoming calls and emails from business client queue
- Performed order entry using several data entry tools
- Assisted sales representatives with daily tasks
- Team Leader for 4 to 5 people
- Promoted after 1 year.
Customer Service Representative
Gateway
01.1997 - 01.1998
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Answered constant flow of customer calls with minimal wait times.
Education
Mass Communications -
University of South Dakota
Vermillion, SD 01.1994 - 05.1995
No Degree - General Studies
Western Iowa Tech CC
Sioux City, IA 05.2008 - Current
Skills
References
Available upon request
Timeline
No Degree - General Studies
Western Iowa Tech CC
05.2008 - Current
Collection Account Representative
1st Financial Bank USA
04.2008 - Current
Data Entry Specialist
Gateway
01.2006 - 01.2008
Business Sales Associate
Gateway
01.1999 - 01.2006
Business Sales Support
Gateway
01.1998 - 01.1999
Customer Service Representative
Gateway
01.1997 - 01.1998
Mass Communications -
University of South Dakota
01.1994 - 05.1995