Jennifer Booe
Dakota Dunes,SD
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
27
27
years of professional experience
17
17
years of post-secondary education
Work History
Collection Account Representative
1st Financial Bank USA
04.2008 - Current
- Responded to customer inquiries and provided detailed account information.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Streamlined collection processes, utilizing advanced software tools to manage accounts more efficiently..
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Provided exceptional service to both internal and external customers, maintaining professionalism in challenging situations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained accurate records of all collection activity, updating account information as necessary to ensure proper documentation.
Data Entry Specialist
Gateway
01.2006 - 01.2008
- Entered sales orders for Major Account (Government, Education) customers
- Used several Sales order databases
- Worked with multiple departments to maintain quality.
Business Sales Associate
Gateway
01.1999 - 01.2006
- Maintained positive client experience for business clients
- Resolved client issues through email and by phone
- Worked with inside/outsides contact’s to manage order entry, shipping schedules, and computer configuration issues
- Insured order accuracy and updated client order information
- Assisted sales staff with price quoting
Business Sales Support
Gateway
01.1998 - 01.1999
- Answered incoming calls and emails from business client queue
- Performed order entry using several data entry tools
- Assisted sales representatives with daily tasks
- Team Leader for 4 to 5 people
- Promoted after 1 year.
Customer Service Representative
Gateway
01.1997 - 01.1998
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Answered constant flow of customer calls with minimal wait times.
Education
Mass Communications -
University of South Dakota
Vermillion, SD 01.1994 - 05.1995
No Degree - General Studies
Western Iowa Tech CC
Sioux City, IA 05.2008 - Current
Skills
Payment Processing
Data Entry
FDCPA Compliance
Call center experience
Analytical and Critical Thinking
Pleasant Telephone Demeanor
Credit and collections
Conflict Resolution
Negotiation and Resolution
References
Available upon request
Timeline
No Degree - General Studies
Western Iowa Tech CC
05.2008 - Current
Collection Account Representative
1st Financial Bank USA
04.2008 - Current
Data Entry Specialist
Gateway
01.2006 - 01.2008
Business Sales Associate
Gateway
01.1999 - 01.2006
Business Sales Support
Gateway
01.1998 - 01.1999
Customer Service Representative
Gateway
01.1997 - 01.1998
Mass Communications -
University of South Dakota
01.1994 - 05.1995