Jennifer Booher
Cincinnati,OH
Summary
Dependable professional offering experience in managing teams and projects. Natural people person successful at building connections with staff, customers, and fellow managers to enable remarkable gains. Sets performance goals for associates and holds associates accountable through ongoing and consistent coaching.
Overview
14
14
years of professional experience
Work History
Front Line Manager
GreenSky Credit
Remote
2024.03 - 2024.07
- Delivered consistent training and close mentoring support to front end employees. Provided guidance to team members handling challenging situations with customers and communicated new and ongoing priorities.
- Reviewed completed work to verify consistency, quality, and conformance. Held regular one-on-one meetings with employees to review performance.
- Monitored employee attendance records and reviewed employee time sheets, delivering corrective action plans when needed.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Analyst
Goldman Sachs
Remote
2022.05 - 2024.03
- Maintained positive working relationship with fellow staff and management.
- Monitored and reviewed data to understand team performance and maintained accurate records of all data collected.
- Reviewed team members completed work to verify consistency, quality, and conformance. Held regular one-on-one meetings with employees to review performance.
- Monitored employee attendance records and reviewed employee time sheets, delivering corrective action plans when needed.
Front Line Manager
GreenSky Credit
Remote
2020.06 - 2022.05
- Promoted in recognition of success in Team Leader role, demonstrated strong work ethic and ability to motivate teammates.
- Implemented new policies and procedures as directed by upper management. Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated employee performance regularly through observation and feedback sessions. Monitored attendance records and developed corrective action plans when needed. Conducted regular team meetings to discuss goals, objectives, progress, issues.
Team Leader
GreenSky Credit
Crestview Hills , KY
2019.05 - 2020.06
- Promoted to leadership position in recognition of strong work ethic and providing exceptional customer service.
- Received customer complaint calls to be resolved in an effective manner while continuing to achieve all required metrics of a collections agent.
- Offered training and support to keep team members motivated and working toward objectives, championed the adoption of new technologies, and mentored newly hired employees
Collections Agent
GreenSky Credit
Crestview Hills , KY
2016.08 - 2019.05
- Negotiated payment plans with delinquent account holders to facilitate debt resolution.
- Followed fair debt practices, regulatory guidelines, and upheld privacy and security requirements for customer information.
- Met demands of busy collections group by performing high volume of daily calls to maximize efficiency and meet performance targets.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
Assistant Manager
Pier One Imports
Cincinnati , OH
2010.12 - 2015.02
- Interim store manger for 5 months. Oversaw complete remodel of store front and implementation of a new point of sale system.
- Evaluated individual and team business performance and identified opportunities for improvement. Monitored employee attendance records, timekeeping, and payroll information. Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained up-to-date knowledge of company products and services. Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties. Interviewed prospective employees and provided input to HR on hiring decisions. Organized training and provided mentorship for new hires.
- Organized team activities to build camaraderie and foster pleasant workplace culture. Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Information Technology
West Virginia State University
Institute, WVSkills
- Employee engagement
- Coaching and Mentoring
- Customer Service
- Complaint resolution
- Time Management
- Conflict Management
- Performance Improvement
- Staff Management
- Staff Development
References
References available upon request.
Timeline
Front Line Manager
GreenSky Credit
2024.03 - 2024.07
Analyst
Goldman Sachs
2022.05 - 2024.03
Front Line Manager
GreenSky Credit
2020.06 - 2022.05
Team Leader
GreenSky Credit
2019.05 - 2020.06
Collections Agent
GreenSky Credit
2016.08 - 2019.05
Assistant Manager
Pier One Imports
2010.12 - 2015.02
Information Technology
West Virginia State University
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