Jennifer Borbonio Cruz
Kansas City,MO
Summary
Well-rounded Personal Care Aide with 3 years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional
RISE Community Services
09.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
92A Automated Logistical Specialist
US Army National Guard
06.2024 - Current
- Streamlined documentation processes, leading to improved data accuracy and more efficient record-keeping practices.
- Supporting continuous improvement initiatives within the logistics department, actively participating in process optimization discussions and brainstorming sessions.
- Improved warehouse organization, resulting in easier access to supplies and reduced time spent locating items.
- Collaborated with team members to complete large-scale projects within tight deadlines, improving overall efficiency.
- Reduced order fulfillment time through efficient organization, prioritization, and distribution of tasks among team members.
Resident Assistant
Cedarhurst Assisted Living And Memory Care
08.2021 - 12.2023
- Received recognition from supervisors for consistently delivering high-quality care under challenging circumstances.
- Supported residents during meal times, assisting with feeding and promoting proper nutrition.
- Escorted residents to community activities and games and encouraged participation.
- Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
- Trained new Resident Care Assistants in best practices and facility protocols, promoting teamwork and continuity of care across staff members.
- Improved residents well-being through consistent monitoring and timely assistance with personal hygiene tasks.
Merchandise Associate
Worlds of Fun Amusement Park
05.2019 - 08.2021
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
Education
Bachelor of Science - Management
University of Central Missouri
Warrensburg, MO05-2027
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Client documentation
- Housekeeping tasks
- Transportation
- Patient care
Certification
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
Direct Support Professional
RISE Community Services
09.2024 - Current
92A Automated Logistical Specialist
US Army National Guard
06.2024 - Current
Resident Assistant
Cedarhurst Assisted Living And Memory Care
08.2021 - 12.2023
Merchandise Associate
Worlds of Fun Amusement Park
05.2019 - 08.2021
- CPR/AED Certification
Bachelor of Science - Management
University of Central Missouri
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