Jennifer Borges
Weymouth,MA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Recognized for enhancing operational efficiency and taking a proactive approach to identifying and addressing issues through innovative digital tools. Proven leadership in training and mentoring teams, achieving compliance excellence, and supporting team objectives. Detail-oriented individual with exceptional communication and project management skills. Expertise in data management and client relations, driving success in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Recruiting Operations Clerk
Marine Corps
05.2021 - 06.2024
- Trained and developed new Operations Officers and clerks with no prior recruiting experience.
- Mentored subordinates and cross-trained peers, including instruction on new systems (e.g., HIE-Genesis).
- Subject matter expert in policy, documentation, and waiver processing.
- Designed and maintained user-friendly information management systems. Supervised administrative functions in the absence of a chief, demonstrating senior-level capability.
- Developed an electronic projection and package builder to improve processing efficiency and reduce human error.
- Identified procedural gaps and implemented systemized solutions for continuity and compliance.
- Mastered Department of Defense (DoD), MEPS, and Marine Corps Recruiting Command (MCRC) policies and ensured full compliance during inspections and daily operations.
- Contributed to RS Boston passing two formal Systematic Recruiting Inspections.
- Maintained operational reports and documentation for multiple command levels.
- Ensured timely updates to critical recruiting data across substation binders and command systems.
- Personally designed and led instructional training periods for recruiters and station commanders on waiver procedures and system integration.
- Voluntarily assumed a demanding role during an organizational leadership gap.
- Quickly adapted to medical policy changes and system transitions during a national pandemic and military healthcare system overhaul.
- Processed 767 waivers, resulting in 484 new accessions—a direct and measurable contribution to recruiting success.
- Led and trained an entire operations team, ensuring mission continuity during the turnover of key leadership roles.
- Helped Recruiting Station Boston pass two Systematic Recruiting Inspections in FY23 and FY24 through exceptional documentation and process oversight.
- Streamlined operations with the development of digital tools and systems, improving speed and accuracy during personnel transitions.
- Earned recognition as a trusted subject matter expert across the district and region for policy knowledge and operational effectiveness.
- Demonstrated selfless dedication, consistently performing above rank and billet expectations during one of the most difficult recruiting periods in U.S. military history.
Administrative Assistant
Marine Corps
06.2019 - 04.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed approximately 40 incoming calls, emails and faxes per day from customers
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed filing system entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
- Continually sought methods for improving daily operations, communications with customers, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Security Manager
Marine Corps
10.2018 - 05.2019
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed over 2,000 Secret and Top-Secret personnel adjudication records
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Coordinated with IT personnel regarding security of digital assets and information systems.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Evaluated security systems and procedures to identify areas for improvement.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Responded swiftly to security incidents and effectively resolved security issues.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Established and maintained close working relationships with local law enforcement officers.
- Determined security budgets and identified opportunities to optimize resource utilization.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Coordinated secure system access of users to various department systems and platforms.
- Assessed security measures against government policies and regulations.
- Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
- Monitored daily operations for accuracy of regulations, terms and conditions as well as policies and procedures.
- Created plan of action to follow in case of data breach or cyber-attack, reviewing and updating procedures.
- Oversaw user provisioning efforts, verifying credentialing policies, security and maintenance to encourage safe sign-ins.
- Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users.
- Collaborated with key personnel to verify data integrity and compliance with related regulatory guidelines and legal requirements.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
Associate of Science - Health Sciences
Quincy College
Quincy, MA06-2027
Skills
- Customer engagement
- Record preparation
- Complex Problem-solving
- Data compilation
- Microsoft office
- Operational excellence
- Maintaining records
- Transportation management
- Filing systems
- Leadership and supervision
- Multitasking and organization
- Strategic planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Mission Accomplishment by creating an electronic processing system for military applicants.
Affiliations
- Military
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Interests
- I participate in various sports activities for physical activity, camaraderie, and personal growth
Timeline
Recruiting Operations Clerk
Marine Corps
05.2021 - 06.2024
Administrative Assistant
Marine Corps
06.2019 - 04.2021
Security Manager
Marine Corps
10.2018 - 05.2019
Associate of Science - Health Sciences
Quincy College
Similar Profiles
John McGriffJohn McGriff
Supervisory Supply Management Specialist GS-12 at Marine Corps Installation Pacific-Marine CorpsSupervisory Supply Management Specialist GS-12 at Marine Corps Installation Pacific-Marine Corps
Amber ChristophersonAmber Christopherson
Director of Food, Hospitality and Commercial Recreation at United States Marine Corps, Marine Corps Community ServicesDirector of Food, Hospitality and Commercial Recreation at United States Marine Corps, Marine Corps Community Services
ALLEN ELISARAALLEN ELISARA
Postal Operations Manager at United States Marine Corps, Marine CorpsPostal Operations Manager at United States Marine Corps, Marine Corps
James RockJames Rock
Office and Retail Store Administrator at Consolidated Material Service Center, Marine Corps Base, U.S. Marine CorpsOffice and Retail Store Administrator at Consolidated Material Service Center, Marine Corps Base, U.S. Marine Corps
Riley McRanorRiley McRanor
Wait Staff Member at Allerton HouseWait Staff Member at Allerton House