Hi, I’m
JENNIFER BORRASSO
Powell,OH
Summary
Hands-on, collaborative and entrepreneurial HR Leader with extensive experience establishing functional vision and game-changing strategies to increase retention, develop better leaders, lead change, and improve employee engagement while driving better business results. An approachable, collaborative partner skilled at assessing needs, developing programs, and executing solutions to achieve complex objectives. Creates efficiencies, manages risk, improves performance, builds cross-functional relationships, and enhances the employee experience. Excellent communicator, coach, practitioner, and influencer. Adaptable executive able to thrive in multiple cultures and environments.
Overview
13
years of professional experience
6
Certifications
Work History
Fuse By Cardinal Health
Chief of Staff and Head of Programs
04.2019 - 12.2022
Job overview
- Fuse is the innovation engine and product development center for commercialized technologies for Cardinal Health
- Cardinal Health is a Fortune 14 healthcare logistics and distribution company.
- Developed strategies and advanced priorities as Chief of Staff to the Chief Technology Officer and member of the Fuse Executive Team
- Achieved a 25% reduction in time-to-fill by overhauling the recruitment process, decreasing external vendors from 18+ partners to 5 preferred vendors and implementing service level agreements
- Played critical role in developing communications protocols, provided training to hiring managers, and created reporting dashboards, all within a 2.5-month time frame
- Successfully overhauled previous webpages to re-brand and better communicate Fuse’s vision, culture, and community engagements to prospective candidates, customers, and business partners in less than 2 months
- Accelerated business success by leading Fuse programs, steering strategic projects, nurturing cross-functional partnerships, and guiding organizational development
- Spearheaded planning, design, build-out, and opening of the new 18,000 sq. foot Dublin office location
- Elevated workforce talent and workforce capacity by taking charge of talent acquisition, onboarding, DEI (diversity, equality, inclusion), culture building, employee engagement, branding, town halls, and communications
- Ensured diverse candidate pools by spearheading diversity, equity, and inclusion (DEI) efforts, training all leaders/employees and connecting employees to Employee Resource Groups.
Express
Organizational Development Manager
03.2016 - 04.2019
Job overview
- Yielded a 15% boost in employee performance by creating instructional development and design of learning programs for competencies, skills, behaviors, and functional knowledge and by creating organizational development programs involving the integrated management of business processes, tools, and resources to improve organizational effectiveness and health
- Positioned 75+ leaders for success by creating and launching the 1st and 2nd high-potential programs for key internal talent
- Coached 120+ leaders to improve employee retention, workforce engagement, and productivity by analyzing results from 360 assessments, onboarding surveys, exit interviews, engagement survey results, and leadership assessments
- Solely directed annual company associate engagement survey, created communications, action planning tools, reporting, presentations, executive summaries, board decks, and facilitated meetings with leaders and teams
- Adapted, designed, and implemented all performance management tools in a 1-week time frame, receiving rave reviews from all levels in the home office prior to rollout across all stores
- Co-led the performance management project team transitioning the organization from standard performance reviews to quality ongoing dialogue, goal setting, coaching, and feedback without annual reviews.
Grange Insurance
Enterprise Learning & Development Manager
07.2012 - 03.2016
Job overview
- Achieved a 50% improvement in curriculum quality that reduced development time by 20% and cut costs for tools, training, and programs by 10%
- Yielded a 30% increase in the talent pipeline for senior leadership positions by delivering training on talent identification tools, talent profiles, assessments, and selections
- Enabled a 35% growth in team project capacity by creating a new consultative approach which increased the team's speed to service and ability to deliver upon customer training needs
- Spearheaded a cross-functional team tasked with developing and implementing a standard set of design and development process and communication standards.
Safelite Group, Inc.
Learning & Development Manager
11.2009 - 07.2012
Job overview
- Secured a 10% lift in employee retention by enhancing leadership learning and development opportunities for 500+ supervisors and managers annually within the organization
- Launched the first e-learning platform/program and achieved 37% usage from leaders (industry average = 15%)
- Generated an 8% increase in the employee engagement survey in 1 year by overseeing 2 company-wide recognition programs to promote morale, motivate employees and improve retention
- Positioned 25+ leaders and associates for success through direct coaching and support
- Brought about a 30% increase in employee development by implementing new learning methods and tools that increased business leader engagement in talent development
- Within first 2 months on the job, redesigned the performance management process and successfully implemented new online system to fuel organization wide learning and performance management strategies
- Recognized as a 2012 Wall of Fame winner out of a cohort of Top 58 associates.
Education
Clarion University of PennsylvaniaClarion, PA
BACHELOR OF SCIENCE (BS)
Skills
- Talent & Organizational Development
- Talent Management
- Leadership Development
- Employee Engagement
- Culture Creation & Enhancement
- Program/Project Management
- Process Improvement
- Coaching & Influencing
- Performance Management
- Facilitation
- Change Management
- Talent Acquisition
Accomplishments
“SUSTAINING INNOVATION IN ORGANIZATIONS” Webinar Panelist for Fisher Leadership Initiative Webinar Series/The Ohio State University Fisher College of Business / Columbus, OH (2021)
“DRIVING ORGANIZATIONAL CHANGE THROUGH LEARNING AND DEVELOPMENT” Webinar Panelist/Human Capital Institute (2015)
Certification
COACHING OURSELVES FACILITATOR CERTIFICATION
Coaching Ourselves (November 2016)
LEADERSHIP DEVELOPMENT AND SUCCESSION STRATEGIST (LDSS)
Human Capital Institute
HOGAN CERTIFICATION
Performance Programs, Inc.
STRATEGIC WORKFORCE PLANNING (SWP)
Human Capital Institute
INDIVIDUAL LEADERSHIP STYLES (ILS) & ORGANIZATIONAL CLIMATE SURVEY (OCS) COACH
Korn Ferry / Hay Group
DEVELOPMENT DIMENSIONS INTERNATIONAL (DDI) CERTIFIED FACILITATOR
Affiliations
CONNECTIONS TEAM, Lifepoint Church, Lewis Center, OH (July 2021-Present)
BRIDGEGROUP LEADER, Lifepoint Church, Lewis Center, OH (January 2023-Present)
BOARD MEMBER, American Diabetes Association, State of Ohio (2017)
Timeline
Chief of Staff and Head of Programs
Fuse By Cardinal Health
04.2019 - 12.2022
Organizational Development Manager
Express
03.2016 - 04.2019
Enterprise Learning & Development Manager
Grange Insurance
07.2012 - 03.2016
Learning & Development Manager
Safelite Group, Inc.
11.2009 - 07.2012
Clarion University of Pennsylvania
BACHELOR OF SCIENCE (BS)