Jennifer Borrego
San Marcos
Summary
Professional leader with over 16 years in Healthcare Operations. Strong focus on team collaboration and achieving results. Flexible with changing needs and dependable in all situations. Skilled in strategic planning, operational efficiency, and stakeholder communication. Highly motivated and prepared to drive impactful results.
Overview
10
10
years of professional experience
Work History
Regional Manager
WellMed Medical Management - United Health Group
04.2022 - Current
- Led regional operations, ensuring compliance with healthcare regulations and quality standards.
- Implemented process improvements, enhancing patient care delivery and operational efficiency across multiple facilities.
- Developed strategic plans to optimize resource allocation and achieve organizational goals within the region.
- Mentored management teams, cultivating leadership skills and promoting a culture of accountability and excellence.
- Oversaw budget management, ensuring financial targets were met while maintaining service quality in all locations.
- Analyzed performance metrics, identifying trends to inform decision-making and drive continuous improvement initiatives.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for 5 locations.
CLINIC ADMINISTRATOR
WellMed Medical Management - United Health Group
02.2019 - 04.2022
- Provide leadership & operational oversight for a multi-provider clinic with a focus on CMS quality measures, HEDIS, membership growth
- Oversight of ten direct reports and three providers
- Analyze data, create and manage reports through multiple platforms
- Develop and execute business strategies and best practices, evaluate outcomes and implement changes as needed to achieve desired results
- Set standards and objectives to promote the vision of Wellmed
- Coordinate patient care services with staff, providers, patients and other practice departments
- Observe staff performance to monitor conflict management and performance skills
- Perform continuous process improvements to streamline day-to-day business operations and ensure patient satisfaction
Staff Development Trainer
Advanced Pain Care
01.2016 - 01.2019
- Developed and Implemented a clinical staff training program to include a complete training manual for new clinical employees
- Responsible for developing new clinic protocols and processes including annual review of these
- Held classroom and floor training for all new clinical staff at multiple clinic locations as well as re-training of current clinical staff
- Worked directly with clinic managers to determine areas of improvement and opportunities for training, as well as help determine more efficient workflows
- Reviewed monthly MA chart audits
- Oversaw and prepared all clinic managers for annual mock HIPAA and OSHA walkthroughs
Education
BA - Healthcare Administration
Capella University
01-2027
Licensed Vocational Nurse - undefined
St. Philips College
01.2002
Skills
- Organized & Efficient
- Data Analysis
- Communication
- Operations
- Staff training and development
- Strategic planning
Timeline
Regional Manager
WellMed Medical Management - United Health Group
04.2022 - Current
CLINIC ADMINISTRATOR
WellMed Medical Management - United Health Group
02.2019 - 04.2022
Staff Development Trainer
Advanced Pain Care
01.2016 - 01.2019
Licensed Vocational Nurse - undefined
St. Philips College
BA - Healthcare Administration
Capella University