Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Borror

Uniondale,IN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

SSA- Scheduling Staff Administrator

Lowe's Home Improvement
07.2021 - Current
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Computerized office activities, maintained customer communications and tracked records through delivery.
  • Entered and maintained departmental records in company database.
  • Collected, validated and distributed information to employees.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.
  • Oversaw successful planning and execution of staff meetings, parties and events.
  • Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
  • Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
  • Managed bi-weekly payroll employees, as well as insurance matters, workman's compensation and compliance reporting.

Cashier

Lowe's Home Improvement
07.2021 - 07.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Learned Cash Office and Inventory positions and provided backup at key times.

Assistant Food Service Director

Bluffton-Harrison MSD
12.2019 - 02.2021
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed strategies to improve food service levels for busy facility handling [Number] meals each day.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Purchased food and cultivated strong vendor relationships.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maximized quality assurance by completing frequent line checks.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Enhanced business productivity by training 25 team on best practices and protocols.
  • Increased kitchen efficency by streamlining processes, reducing waste and mentoring team members on proper procedures.
  • Enhanced sales by promoting products and assisting with creative menu selections, aligned to the palate of students in 3 different age groups, ES, MS & HS.

Cook/Server

Bluffton-Harrison MSD
02.2014 - 12.2019
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Communicated closely with servers to fully understand special orders for customers.
  • Transitioned between breakfast and lunch service.
  • Ordered and received products and supplies to stock kitchen areas.
  • Maintained central standardized recipe and ingredient repository with nutritional and cost information.

Customer Service

YaYa's Mid Century & Modern
02.2013 - 01.2015
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Researched issues with shipments, product damage and incorrect product amounts.
  • Answered phones
  • Updated customer service database with new information, address changes and contact details. Excel Spreadsheets
  • Assisted with Estate sales and product purchasing
  • Organized Payroll for Accountant.
  • Painted furniture pieces with Annie Sloan Chalk Paint to sell to customers
  • Organized store inventory via Excel Spreadsheets
  • Organized and maintained Consignment accounts for monthly payouts.
  • Cleaned store after closing and when customer traffic was slow.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.

Clerical

Wells County Auditor's Office
05.2007 - 01.2009
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers by phone, email or in-person to provide information.
  • Reviewed order data to verify transactions and shipping dates.
  • Secretary to the Wells Co Auditor.
  • Ran Wells Co Commissioner meetings and logged minutes.
  • Assisted Wells Co Tax Payers with their property exemptions.
  • Processed Sales Disclosures and Deeds in the Wells County Deed Books.


Title Searching / Mortgage Closing

Wells County Land Title
01.2005 - 01.2007
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Served customers and followed outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.

Chief Deputy Assessor

Wells County Government
08.1999 - 10.2005
  • Gathered information on nearby properties to compare and help make value determinations on properties.
  • Stayed updated on market trends for local area and similar property types.
  • Researched land, property and market values to complete estimations.
  • Produced reports with detailed valuations.
  • Managed Personal Property Business Tax Forms and secretary to 9 Township Trustees.
  • Assisted Tax Payers daily with their Property Record Card.
  • Field work for Reassessment, data entry and report completion to the State of Indiana.
  • Inspected new and existing properties and noted distinctive characteristics.
  • Documented condition and special features to provide accurate estimations.
  • Maintained current understanding of state requirements and documentation guidelines.
  • Took photographs of interior and exterior of buildings to properly document features and conditions.
  • Remained current on local areas through actively researching and garnering understanding of community values.
  • Conducted assessments of residential, tax exempt and commercial properties to calculate current taxability and market values.
  • Educated owners about assessments, resolved concerns and defended valuations during public appeals.
  • Collected and analyzed relevant data to identify real estate market trends.
  • Computed final estimation of property values, taking into account depreciation, value comparisons of similar properties and income potential.
  • Completed inspections of properties and property improvements to determine market values.
  • Inspected properties first-hand, collected measurements and reviewed historical documents to complete thorough evaluations.
  • Gathered and documented type of construction, methods used and important details to facilitate accurate assessments of properties.
  • Kept on top of latest trends in market sales and construction costs in order to produce optimal assessments.
  • Weighed property location, sales trends and estimated replacement costs to accurately value properties.

Associate

Reed's Do It Best
10.2001 - 01.2003
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Cut Keys
  • Filled Propane Tanks
  • Mixed Paint
  • Cashier
  • Assisted Customers daily
  • Cleaned Store after closing


Associate

The Little Herb Shop
07.2001 - 11.2002
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Ran and Cleaned Tanning beds
  • Signed customers up for new tanning packages and upsold tanning lotions.
  • Assisted customers with recommending and up selling Herbal supplement products.

Education

High School Diploma -

Bluffton-Harrison MSD
Bluffton, IN
05.2000

Skills

Office Management

  • Administration and Management
  • Orientation and Training
  • Deadline Adherence
  • Budget Management
  • Technical Support
  • Business Administration
  • Administrative and Clerical Support
  • Program Management
  • Operations Oversight
  • Compliance Requirements
  • Inventory and Supply Management

Timeline

SSA- Scheduling Staff Administrator

Lowe's Home Improvement
07.2021 - Current

Cashier

Lowe's Home Improvement
07.2021 - 07.2021

Assistant Food Service Director

Bluffton-Harrison MSD
12.2019 - 02.2021

Cook/Server

Bluffton-Harrison MSD
02.2014 - 12.2019

Customer Service

YaYa's Mid Century & Modern
02.2013 - 01.2015

Clerical

Wells County Auditor's Office
05.2007 - 01.2009

Title Searching / Mortgage Closing

Wells County Land Title
01.2005 - 01.2007

Associate

Reed's Do It Best
10.2001 - 01.2003

Associate

The Little Herb Shop
07.2001 - 11.2002

Chief Deputy Assessor

Wells County Government
08.1999 - 10.2005

High School Diploma -

Bluffton-Harrison MSD

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Jennifer Borror