JENNIFER BOUGH
Sacramento,CA
Summary
Hardworking, passionate, and innovative leader who has built a career focused on improving lives. Has a track record of success in determining eligibility and resolving complex cases. Works professionally with customers to determine their needs for economic assistance programs and/or locating other community resources. Looking to change lives in an academic setting and transition my skills and knowledge into the field of Higher Education.
Overview
10
10
years of professional experience
Work History
Human Services Specialist
Sacramento County
02.2023 - Current
- Interviews customers in person and/or on the phone to assist them in the completion of application and declaration forms upon which eligibility decisions are based; elicits information from customers on parental status, income, property (real and personal), financial obligations, medical condition, and other resources.
- Works with customers from a broad range of socio-economic backgrounds who may have mental health problems or be under the influence of alcohol or drugs and who are frequently in crisis. Determines customer needs, including immediate issues, by listening to them, by observing their behavior, and/or observing behavior between family members and works with customer to resolve issues. Builds rapport with and responds to inquiries from customers.
- Interprets and explains basic and complex regulations, rules, court orders, programs and policies to customers and the general public; apprises customers of their rights, responsibilities and eligibility for program participation.
- Reviews application documents for completeness and consistency; interprets and applies eligibility rules and regulations, along with agency policies, to appropriately determine eligibility and benefit levels.
- Reviews additional or updated information and monitors cases for the purposes of re-determination, over-issuance, budgeting errors and/or overpayments in accordance with policies and procedures.
- Identifies issues that require referrals and refers customers as appropriate to other county and community resources, such as mental health counselors, child care, domestic abuse, homeless/housing support programs, etc. Prepares customers to meet with referrals, making sure they have the required information.
- Prepares and maintains accurate and complete case records; documents chronological record of case contacts in a timely and accurate manner so that others can determine information reported and/or actions taken.
- Looks for evidence of possible fraud in cases and submits referrals to the fraud unit when warranted.
Resource & Referral Program Manager
Catalyst Community
04.2022 - 05.2022
- Responsible for managing all aspects of the Resource and Referral activities for two CA Counties (Alpine/El Dorado) and ensuring compliance with CDE/CDSS regulations
- Collect and report data required by each appropriate funding agency
- Ensuring CMR compliance and keeping accurate and current records to meet state and private funding terms and conditions.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
Child Care Subsidy Coordinator
Child Action
03.2020 - 09.2021
- Conducts enrollment and re-certification appointments with clients to determine eligibility for subsidized childcare programs based on program requirements
- Maintains file and family database using CAIWare database system
- Enrolls families into Stage 2 (C2AP), Stage 3 (C3AP) and the California Alternative Payment Program (CAPP) funding programs
- Works with parents, providers, and school district staff to review appropriate case information and scheduling.
Child Care Subsidy Coordinator
The Resource Connection
12.2018 - 03.2020
- Assists parents with eligibility information including placement and updating their, Eligibility list
- Conducts interviews with applicants to determine eligibility for childcare assistance and enrolls according to program regulations, contract requirements, and agency policies
- Processes registration forms (income verification, health forms, immunizations records, IEP’s, etc.).
- Provides resource information to families such as: available low-income programs, educational resources for child development, safety resources, etc
- Processes monthly attendance forms, reports, and projections
- Responsible for processing monthly provider billing for subsidized childcare payments
- Processes CalWORKS referrals from the county to enroll children into subsidized childcare based on family’s eligibility
- Works with all CalWORKS funding programs to include Stage 1 (CDSS), Stage 2 (C2AP), and Stage 3 (C3AP), as well as the California Alternative Payment Program (CAPP).
Administrator
Tiny Scholars Academy
03.2017 - 10.2018
- Processes registration forms and determined eligibility for subsidized childcare payment programs
- Oversaw the development, implementation, and enforcement of office and childcare facility policies
- Provides resource information to families such as: available low-income programs, educational resources for child development, safety resources, etc
- Responsible for processing monthly customer billing and collections
- Ordered materials, supplies, and schedules services to ensure efficiency and continued performance and functionality of the center
- Prepares and distributes correspondence, meeting agendas, and materials to staff and customers
- Prepares time sheets and reports to submit employee payroll for owner approval
- Assists new hires with completing new hire paperwork and manages employee files and hiring paperwork for employees
- Assisted staff with reviewing and completing CTC applications to apply for credential licenses and ensured teachers possessed the necessary qualifications prior to applying
- Developed, formatted, and published registration policies, enrollment forms, parent handbook, employee training materials, staff orientation, employee hiring packet, and staff handbook
- Submitted monthly financial spreadsheets, curriculum, enrollment statistics, DRDP reports, and additional required reports to California Department of Education Contractor
- Maintained personnel records and updated internal databases to support document management.
Acting Instructional Program Specialist
Department Of The Army: Child, Youth, & School Srv
05.2013 - 10.2014
- Developed youth enrichment programs and worked directly with contractors to develop classes and class schedule
- Modified contractor contracts to maximize profits for both parties
- Proficient use of CYMS 10.1 to create new classes, run reports, enroll new customers, input household data, process payments, and data entry/upkeep
- Oversaw the SKIES Unlimited program staff coverage, scheduling, and training.
- Completed labor transfer requests and purchase orders
- Created marketing requests for promotional materials.
Education
MBA - Accounting
Louisiana State University At Shreveport
Shreveport, LA12.2024
Master of Science - Higher Education Administration
National University
La Jolla, CA02.2021
Bachelor of Arts - Psychology
Thomas Edison State University
Trenton, NJ12.2012
Skills
- Able to quickly learn new programs and procedures
- Excels in developing, editing, and proofreading documents, excel spreadsheets, PowerPoints, etc
- Ability to learn any customer/student digital database system Current knowledge includes (CalWIN/CalSAWS/CenterTrack/ProCare/CATS-CAIWare, plus more!)
- Knowledge of employee pay systems: Ziptime Clock, Latham Pay Clock, Paycom, ADP, Intuit, Paycheck Flex
- Budget Management
- Social Program Eligibility
- Applicant Interviewing
- Case Management
- Operational Requirements
- Event Planning
- Office/Staff Management
Additional Experience
CHAMINADE UNIVERSITY, Honolulu, HI
01/2009-12/2010
Executive President of Student Government- CSGA
- Organized campus events and activities
- Created and maintained campus budget for Student Government
- Processed invoices and purchased orders
- Attended campus faculty meetings and committees
- Presented speeches at campus events, fundraisers, first year student assembly, sporting events, and other activities and events
- Lead and encouraged students to join student clubs and organizations
- Conducted and lead committee meetings and student government executive and house of representative meetings
1st Year Student Orientation Leader
- Assisted in planning and developing the first-year experience orientation program for first year college students
- Participated by planning group events, activities, and trips
- Lead as a student orientation leader during the week of new student orientation to welcome students, parents, and family members.
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Assisted with transition to college life by providing one-on-one support.
Peer Mentor Instructor for CUH 100 First Year Experience
- Instructor for the CUH 100 First Year Experience Course for first year college students
- Developed lesson plans and activities to coincide with the required curriculum
- Directed first year students to university resources such as financial aid, enrollment, library access, clubs, and organizations, etc
- Advised first year students on personal issues and guided them to counselors and to seek help when needed.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Established trusting relationship with mentees by maintaining professionalism and honoring confidentiality.
Timeline
Human Services Specialist
Sacramento County
02.2023 - Current
Resource & Referral Program Manager
Catalyst Community
04.2022 - 05.2022
Child Care Subsidy Coordinator
Child Action
03.2020 - 09.2021
Child Care Subsidy Coordinator
The Resource Connection
12.2018 - 03.2020
Administrator
Tiny Scholars Academy
03.2017 - 10.2018
Acting Instructional Program Specialist
Department Of The Army: Child, Youth, & School Srv
05.2013 - 10.2014
MBA - Accounting
Louisiana State University At Shreveport
Master of Science - Higher Education Administration
National University
Bachelor of Arts - Psychology
Thomas Edison State University