Jennifer Bowen
Tampa
Summary
Insurance underwriter skilled in risk assessment and policy evaluation, known for optimizing underwriting processes and ensuring compliance with industry regulations. Builds strong client relationships and communicates effectively to enhance customer satisfaction and retention, while mentoring junior underwriters in best practices.
Overview
25
25
years of professional experience
Work History
Insurance Underwriter
Progressive
06.2025 - Current
- Maintained detailed records of underwriting decisions and processes to support accurate decision-making.
- Reviewed policy documents to ensure compliance with company guidelines and regulations.
- Ensured compliance with all applicable laws, regulations, and guidelines related to insurance underwriting activities.
- Conducted regular audits of underwriting files to ensure accuracy and completeness.
- Streamlined processes to improve efficiency in underwriting workflow and documentation.
- Mentored junior underwriters on best practices and industry standards consistently.
- Communicated with clients regarding policy terms, conditions, and coverage options.
- Developed strong relationships with brokers, agents, and external partners to facilitate customer referrals.
PAA Core Auto Sales
Progressive
11.2024 - 06.2025
- Closed sales by overcoming objections, negotiating price, and completing purchase contracts through established carrier network.
- Mentored new sales associates on product knowledge and sales strategies to improve team performance.
- Exceeds level quality and productivity metric standards.
- Delivered professional, knowledgeable, and prompt phone service to enhance customer experience.
USAA Auto Insurance Agent
Progressive
12.2023 - 11.2024
- Achieved consistent growth in annual policy sales through effective cross-selling and upselling techniques.
- Enhanced customer satisfaction by offering personalized auto insurance solutions tailored to individual needs.
- Delivered exceptional service through timely follow-ups, ensuring clients remained informed throughout the buying process.
- Cultivated client relationships that enhanced trust and loyalty, contributing to long-term business growth.
Insurance Underwriter
GEICO
11.2016 - 12.2023
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Researched information to support informed underwriting decisions.
- Demonstrated strong technical knowledge in relevant systems and processes.
- Able to solve problems and multi-task while handling customer calls.
- Proficient in computer window-based programs with solid navigational skills.
- Able to work independently and with minimal supervision.
- Communicated information accurately and clearly in both written and verbal formats.
- Demonstrates exceptional ability to deescalate a distressed customer while preserving the Progressive brand.
- Identified risks and established premiums to minimize claim losses.
- Maintained knowledge of underwriting functions to assess business impact.
Insurance Customer Service Representative
GEICO
11.2007 - 04.2016
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Able to manage stress and complex and diverse calls in a call center environment.
- Able to work and communicate ideas in a team environment.
- Assisted customers with completing insurance documents to avoid missed information.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Excellent communication skills, both written and verbal.
Supervisor of Operations
Delta Air Lines, Inc
03.2001 - 11.2007
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Time management skills and the ability to multi-task and prioritize.
- Leadership skills
Education
High School Diploma -
Tolsia High School
Fort Gay, WV05-1999
No Degree - Accounting
University of Kentucky
Lexington, KYSkills
- Goal oriented
- Strong negotiation
- Strong technical knowledge
- Upselling strategies
- Ability to prioritize work
- Risk assessment
- Attention to detail
- Problem solving
- Time management
- Insurance policy expertise
- Customer service
Timeline
Insurance Underwriter
Progressive
06.2025 - Current
PAA Core Auto Sales
Progressive
11.2024 - 06.2025
USAA Auto Insurance Agent
Progressive
12.2023 - 11.2024
Insurance Underwriter
GEICO
11.2016 - 12.2023
Insurance Customer Service Representative
GEICO
11.2007 - 04.2016
Supervisor of Operations
Delta Air Lines, Inc
03.2001 - 11.2007
High School Diploma -
Tolsia High School
No Degree - Accounting
University of Kentucky