Jennifer Box
Skokie,IL
Summary
Highly productive and efficient hospitality professional with specialized skills in customer service, order accuracy, and time management. Demonstrates exceptional communication, teamwork, and adaptability to create memorable dining experiences for guests.
Overview
27
27
years of professional experience
Work History
Front-End Lead
Mariano's
Skokie, IL
11.2024 - Current
- Investigated issues to resolve customer problems
- Handled payment processing and provided customers with receipts and proper bills and change.
- Collaborating with other departments to ensure the successful integration of products
- Delegated tasks according to team members' strengths and schedules.
Bartender/Server/Trainer/Service Professional
Longhorn Steakhouse
Skokie, IL
01.2015 - 04.2024
- Greeted guests with friendliness and professionalism.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Crafted beverages according to standard recipes
- Making sure all guest needs are being met .
- Made friendly conversation with customers to provide enjoyable bar experience.
- Resolved customer complaints in a professional manner.
- Effectively multitasked within fast-paced environment.
- Collaborated closely with management during shifts
Front-End
Mariano's
Northfield, IL
12.2014 - 02.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Supervisor
Ross Dress for Less
Chicago, IL
02.2012 - 11.2014
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Bartender/ Trainer
Buffalo Wild Wings
Chicago, IL
10.2002 - 03.2012
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
Server/ Bartender/ Key Holder
Bennigans
Niles, IL
02.1998 - 10.2002
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- assisting managers with day to day task,
Education
High School Diploma -
Taft High School
Chicago, IL06-1996
Skills
- Staff Supervision
- Employee Motivation
- Relationship building and management
- POS Systems
- Product Recommendations
- Customer Assistance
- Beverage Preparation
- Daily specials memorization
- Guest Engagement
- Calm Demeanor
- Professional Appearance
- Suggestive Selling
Timeline
Front-End Lead
Mariano's
11.2024 - Current
Bartender/Server/Trainer/Service Professional
Longhorn Steakhouse
01.2015 - 04.2024
Front-End
Mariano's
12.2014 - 02.2016
Supervisor
Ross Dress for Less
02.2012 - 11.2014
Bartender/ Trainer
Buffalo Wild Wings
10.2002 - 03.2012
Server/ Bartender/ Key Holder
Bennigans
02.1998 - 10.2002
High School Diploma -
Taft High School
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