Jennifer Boyd

Administrative Assistant

Cheatham County Highway Department

07.2020 - Current

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Executes all aspects of driveway permit for Cheatham County Highway Department.
Executes all aspects of TN 811 ticket entry and communications.
Filing, copying, faxing and other office duties.
TN Grant Writer 2024 and 2025.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Improved document processing speed by introducing automated templates for routine correspondence.
Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Developed filing system for historical documents, preserving important company records and improving access to information.
Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Volunteered to help with special projects of varying degrees of complexity.
Established administrative work procedures to track staff's daily tasks.
Liaised between clients and vendors and maintained effective lines of communication.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Performed research to collect and record industry data.