Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jennifer Boyd

Saint Augustine,FL

Summary

Responsible and motivated Community Director ready to apply prior and current experiences within the property management industry. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

19
19
years of professional experience

Work History

Community Director

Gallery Residential
St Augustine, FL
02.2025 - Current
  • Tracking progress against key performance indicators established by upper management.
  • Engaging with stakeholders across multiple levels of an organization to ensure alignment between objectives and outcomes.
  • Developing and implementing strategies for increasing engagement within the community.
  • Designing campaigns aimed at driving awareness about new products or services offered by the company.
  • Implementing quality assurance processes for evaluating performance metrics associated with various programs within the community.
  • Coordinating activities of volunteers who serve as mentors or facilitators within the community.
  • Working closely with internal teams to ensure effective communication between departments.
  • Collaborating with technical teams on software development projects related to building out features for the community.
  • Recruiting new volunteers or staff as needed according to changing needs of the organization.
  • Organizing events such as webinars, conferences, workshops and online courses to engage with members.

Community Director

RangeWater Real Estate
09.2020 - 01.2025
  • Improved quality of life for residents by directing repairs and managing ongoing facility maintenance.
  • Used Yardi and Entrata to track expenses and produce reports.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Met with clients to negotiate management and service contracts.

Associate Community Director

RangeWater Real Estate
06.2019 - 09.2020
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Prepared and submitted monthly tenant visit logs.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.

Marketing Representative

RangeWater Real Estate
St Augustine, FL
10.2017 - 06.2019
  • Kept marketing team informed of latest analytics and metrics through regular reporting.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Contacted and followed up with tenants on renewal notices.
  • Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
  • Built brand loyalty by delivering stellar leasing experience to residents.

Marketing Consultant

Northwind Apartments- JMG Realty, Inc
Valdosta, GA
09.2016 - 09.2017
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Tracked leads using CRM software and followed up with interested parties.
  • Received rent payments and tracked transactions in accounting software.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.

Leasing Consultant

BriceGrove Park Apartments – Steadfast Management Company
Canal Winchester, OH
10.2015 - 06.2016
  • Conducted informative and personalized tours, resulting in new leases.
  • Received rent payments and tracked transactions in accounting software.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Checked rental eligibility by following company's verification process.
  • Maintained accurate records of correspondence with and from tenants.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.

Night Auditor

Le Meridien Columbus, The Joseph
Columbus, OH
03.2015 - 06.2016
  • Ran end-of-day computer functions and closed out reports, submitting details to Controller Director for review.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Coded invoices and other records to maintain organized and accurate records.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.

Night Auditor

DoubleTree Suites by Hilton
Columbus, OH
09.2014 - 06.2015
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
  • Tracked income and expenses for business using accounting software.
  • Coded invoices and other records to maintain organized and accurate records.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.

Service Representative

GEICO
Fredericksburg, VA
04.2010 - 04.2013
  • Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Night Auditor/Front Desk Agent

Quality Inn
Fredericksburg, VA
09.2006 - 05.2011
  • Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.

Education

GED -

Germanna Community College
01.2006

Skills

  • Deposits Management
  • Vacancy Marketing
  • Operating Cost Tracking
  • Decision Making
  • Codes Compliance
  • Client Relations
  • Operations Management
  • Maintenance Oversight
  • Financing Coordination
  • Spreadsheet Tracking
  • Critical Thinking
  • Data Entry
  • Microsoft Office
  • Employee Motivation and Guidance

References

References Available upon request.

Timeline

Community Director

Gallery Residential
02.2025 - Current

Community Director

RangeWater Real Estate
09.2020 - 01.2025

Associate Community Director

RangeWater Real Estate
06.2019 - 09.2020

Marketing Representative

RangeWater Real Estate
10.2017 - 06.2019

Marketing Consultant

Northwind Apartments- JMG Realty, Inc
09.2016 - 09.2017

Leasing Consultant

BriceGrove Park Apartments – Steadfast Management Company
10.2015 - 06.2016

Night Auditor

Le Meridien Columbus, The Joseph
03.2015 - 06.2016

Night Auditor

DoubleTree Suites by Hilton
09.2014 - 06.2015

Service Representative

GEICO
04.2010 - 04.2013

Night Auditor/Front Desk Agent

Quality Inn
09.2006 - 05.2011

GED -

Germanna Community College

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