Jennifer Boyd
Palm Coast,FL
Summary
Detail-oriented professional with extensive experience in team leadership and customer service. Known for implementing process improvements and mentoring staff to meet operational goals. Efficient in conflict resolution, strategic planning, and coaching, driving in productivity and customer satisfaction. Utilizing strong organizational and communication skills to provide a safe environment.
Overview
5
5
years of professional experience
Work History
Team Lead
Target
10.2022 - Current
- Oversaw daily operations, ensuring efficient workflow and compliance with company policies.
- Trained and mentored team members on best practices and operational standards.
- Implemented process improvements to enhance productivity and reduce downtime.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Resolved customer inquiries and issues promptly, enhancing overall customer satisfaction experience.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Chiropractic Assistant
Accurate Healthcare Professionals
10.2020 - 03.2021
- Assisted in patient intake and verification processes, ensuring accurate medical records management.
- Coordinated appointment scheduling, optimizing clinic workflow and enhancing patient experience.
- Maintained cleanliness and organization of treatment rooms, supporting a safe environment for patients.
- Educated patients on treatment plans and post-care instructions, improving adherence to therapies.
- Managed inventory of chiropractic supplies, ensuring availability for daily operations and treatments.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
Education
Associate of Applied Science - Medical Assistant
Trident Technical College
North Charleston, SC09-2011
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Deadline management
- Strategic planning
Timeline
Team Lead
Target
10.2022 - Current
Chiropractic Assistant
Accurate Healthcare Professionals
10.2020 - 03.2021
Associate of Applied Science - Medical Assistant
Trident Technical College