Jennifer Boyd
Ararat,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Customer Service/Order Entry Representative
QVC Group
10.2025 - Current
- Processed customer orders accurately using electronic order management systems.
- Assisted in maintaining up-to-date product information in inventory databases.
- Collaborated with team members to resolve order discrepancies efficiently.
- Utilized effective communication skills to address customer inquiries promptly.
- Participated in training sessions to enhance knowledge of products and services offered.
- Handled sensitive customer information with utmost confidentiality while adhering to company policies and regulations.
- Expedited order processing times with efficient data input and management of multiple software applications.
Manager
Kicker's Bar and Grill
03.2023 - Current
- Supervised daily operations, ensuring exceptional service and adherence to quality standards.
- Trained and mentored staff on best practices for customer engagement and food safety protocols.
- Developed and implemented inventory management strategies to reduce waste and optimize supply chain processes.
- Coordinated staff schedules, aligning resources with peak business hours to enhance efficiency.
- Managed and motivated employees to be productive and engaged in work.
Property Manager
Wynnefield Properties
10.2020 - 07.2023
- Oversaw property operations, ensuring compliance with regulations and company policies.
- Managed tenant relations, addressing concerns and enhancing community engagement.
- Coordinated maintenance requests, optimizing response times and service quality.
- Collaborated with vendors to negotiate contracts, ensuring quality services at competitive rates.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Completed annual rent calculations using housing database software.
- Responded to Common Area Maintenance (CAM) inquiries.
Manager
Vanishing Point Bar and Grille
09.2014 - 03.2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
GED -
08-1993
- Notary Public
- DHHS Targeting Key Program
- Property Management Certification
- Medical Coding &Billing Certificate
- Medical Office Administration Certificate
- Data Entry Tools & Techniques Certificate
Skills
- Typing speed
- Sales support
- Technical aptitude
- CRM software
- Data entry skills
- Invoicing and billing
- Tracking packages
- Organization skills
- Quick learner
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Dependable and responsible
- Multitasking
- Excellent communication
- Phone and email etiquette
- Data entry
- Filing systems
- Recordkeeping skills
- Self motivation
- Invoice processing
- MS office
- Written communication
Timeline
Customer Service/Order Entry Representative - QVC Group
10.2025 - Current
Manager - Kicker's Bar and Grill
03.2023 - Current
Property Manager - Wynnefield Properties
10.2020 - 07.2023
Manager - Vanishing Point Bar and Grille
09.2014 - 03.2023
Surry Community College - GED,