Jennifer Bozzalla

• Lead esthetician from 2010 to 2020
• Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
• Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
• Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
• Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
• Analyzed skin condition and made appropriate product recommendations.
• Advised clients on proper home-care regimens.
• Stocked treatment rooms with proper supplies.
• Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
• Developed customized facial treatments for individual clients to address specific skin care needs.
• Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
• Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
• Enhanced spa revenue through upselling additional services and retail products during consultations.
• Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
• Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
• Reduced appearance of aging by performing specialized anti-aging treatments, incorporating advanced serums and massage techniques.
• Conducted thorough skin assessments to tailor treatments for optimal outcomes, ensuring client needs were met.
• Facilitated training sessions for new estheticians, improving team skills and service quality.
• Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes, and discount details.
• Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
• Contributed to a positive workplace culture by fostering strong relationships with colleagues and clients alike.
• Educated clients on proper skincare routines, leading to more effective at-home care and better long-term results.
• Collaborated with management to develop new protocols, ensuring consistent quality of service across the team.
• Mentored junior estheticians, improving overall team performance and skill sets.
• Performed body treatments such as scrubs, wraps, and massages to enhance clients'' wellbeing.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Product development team, developed and executed products, facials, and marketing strategies that effectively communicated brand values, increasing brand recognition.
• Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.

• Provided Shiatsu massage In home and client's home

• Maintained a safe environment for staff and residents through effective communication and conflict resolution skills.
• Collaborated with multi-disciplinary teams to develop individualized treatment plans for each resident.
• Reduced recidivism rates by establishing trusting relationships with residents and providing consistent guidance on making positive choices.
• Enhanced facility security by conducting regular patrols and monitoring youth behavior.
• Supported family involvement in the rehabilitation process through regular communication regarding resident progress and visitation coordination.
• Worked closely with probation officers and other community partners to facilitate successful transitions for youths returning home after their time in custody.

provided 60 min Zen Shiatsu Massage

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• Youth Corrections Officer I, II, and Youth Program Officer III Casework
• Implemented structured routines that provided consistency for residents while promoting healthy habits such as exercise, proper nutrition, and hygiene practic
• Conducted thorough intakes of new residents, gathering essential information to ensure their safety and well-being within the facility.
• Provided support during crises, utilizing de-escalation techniques and appropriate physical interventions when necessary.
• Maintained a safe environment for staff and residents through effective communication and conflict resolution skills.
• Developed and led engaging group activities that fostered teamwork, self-reflection, and personal growth among residents.
• Assisted in the successful rehabilitation of numerous youths by implementing behavior modification techniques.
• Continuously improved knowledge and skills by attending relevant trainings and workshops related to youth corrections best practices, ensuring effective service provision within the facility.
• Collaborated with multi-disciplinary teams to develop individualized treatment plans for each resident.
• Completed extensive training on crisis intervention techniques, ensuring preparedness for emergency situations involving youth or staff safety concerns.
• Facilitated educational programming to promote academic success among youths during their time in custody.
• Contributed to a positive team atmosphere by collaborating with fellow officers in decision-making processes related to resident care.
• Documented daily observations, incidents, and progress accurately in case files, maintaining confidentiality at all times.
• Assessed risk factors associated with each resident, allowing for the development of tailored supervision strategies to minimize potential safety concerns.
• Coordinated with mental health professionals to address the emotional needs of residents while under supervision.
• Enhanced facility security by conducting regular patrols and monitoring youth behavior.
• Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Completed incident reports when disorder or violence occurs.

• Contributed to a positive team atmosphere through open communication and collaborative problem-solving efforts.
• Provided guidance during creative playtime activities, fostering imaginative thinking skills among the children in my care group.
• Implemented positive discipline techniques to manage challenging behaviors effectively.