Jennifer Braat
Punta Gorda,Florida
Summary
To secure a position as an Office Administrator where I can leverage my 18 years of experience in office administration and 25 years in customer service. With strong organizational, multitasking, and clerical skills, I aim to contribute to the organization's success while continuously expanding my knowledge and expertise.
Overview
24
24
years of professional experience
Work History
Office Administrator
Gulfstream Provisions
Sarasota, USA
08.2016 - Current
- Company Overview: Boar’s Head Local Purveyor
- Provide administrative support to a team of 25-30 order writers, independent salespeople, event specialists, drivers, and warehouse staff
- Manage independent account order sheets, daily route lists, and staff documentation, including DOT certifications, driver’s licenses, and PTO calendars
- Maintain office and warehouse supplies, restock staff uniforms, and organize company merchandise
- Process customer payments, bank deposits, and account credits for damaged or outdated products
- Monitor and code company credit card transactions and manage monthly bills
- Schedule maintenance for company vehicles and ensure compliance with required inspections
- Generate weekly account statements and support the sales team with order changes and revisions
- Assist in creating new customer accounts and coordinating startup documentation
- Boar’s Head Local Purveyor
Customer Service Representative
Sysco WCF
Palmetto, USA
07.2015 - 08.2016
- Managed National Accounts and customer orders to ensure accurate allocation and timely delivery
- Provided sales support, processed product returns, and assisted with order modifications and delivery scheduling
- Maintained accurate order logs and generated duplicate invoices upon customer request
- Ensured quality customer service through initiative-taking communication and issue resolution
Customer Service Representative
Avalon
Canal Fulton, USA
10.2014 - 07.2015
- Coordinated product substitutions and managed returned/damaged products with customers and the credit department
- Assisted customers with delivery inquiries and supported sales associates in maintaining accurate order tracking
- Provided customer service support and ensured timely order processing
Office Administrator
Cutler Real Estate
North Canton, USA
02.2013 - 10.2014
- Managed MLS listings, ensuring accuracy and timely updates
- Administered sale contracts, tracked monthly sales, and maintained expired listings
- Coordinated advertising for open houses and listings in local newspapers
- Provided administrative support to realtors, including managing office supplies, and coordinating appointments
Administrative Assistant
Fresh Mark
Massillon, USA
05.2007 - 02.2011
- Provided administrative support for the Director of National Sales and a sales team of 8-10 members
- Generated sales reports and maintained customer accounts, including modifications and communications with the credit department
- Assisted in audit preparation and provided customer service as needed
Administrative Assistant
Sysco WCF
Palmetto, USA
04.2005 - 02.2007
- Supported the Director of Healthcare/National Sales and a team of nine account executives
- Coordinated sales promotions, organized trade shows, and managed customer visits
- Managed product requests and assisted with departmental meetings and vendor fairs
Customer Service Representative
Sysco WCF
Palmetto, USA
08.2003 - 04.2005
- Monitored healthcare accounts and coordinated product allocation
- Processed special orders, returns, and changes in delivery schedules
- Provided support to marketing associates and ensured accurate order fulfillment
Customer Service Representative
Avalon
Canal Fulton, USA
11.2000 - 08.2003
- Maintained customer call logs and coordinated product substitutions
- Processed returns and damages, tracked deliveries, and provided customer service support
Education
Business Administration -
Kent State University
Canton, OH01.2000
High School Diploma -
Perry High School
Massillon, OH01.1997
Skills
- Telephone reception
- Billing oversight
- Database entry
- Scheduling
- Schedule and calendar management
- Processing expenses
- Business administration
- Inbound phone call handling
- Scheduling appointments
- File organization
- Event coordination
- Customer engagement
- Document management
- Verbal communication
- Administrative support
- Office administration
Timeline
Office Administrator
Gulfstream Provisions
08.2016 - Current
Customer Service Representative
Sysco WCF
07.2015 - 08.2016
Customer Service Representative
Avalon
10.2014 - 07.2015
Office Administrator
Cutler Real Estate
02.2013 - 10.2014
Administrative Assistant
Fresh Mark
05.2007 - 02.2011
Administrative Assistant
Sysco WCF
04.2005 - 02.2007
Customer Service Representative
Sysco WCF
08.2003 - 04.2005
Customer Service Representative
Avalon
11.2000 - 08.2003
Business Administration -
Kent State University
High School Diploma -
Perry High School
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