Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jennifer Brackett

Roanoke,VA

Summary

Versatile professional with a robust background in customer service and administrative roles, notably at Protos Security. Excelled in streamlining operations, enhancing client satisfaction, and leading team efforts. Skilled in Information Technology and adept at fostering team collaboration. Achieved significant improvements in efficiency and customer rapport, demonstrating exceptional multitasking and detail-oriented capabilities.

Overview

13
13
years of professional experience

Work History

Customer Care/Admin Assistance/Returns Processor/Warehouse WorkerNightAuditor

Various Positions
06.2018 - 10.2024
  • I have mainly worked in Customer Care or Administrative roles for various temp agencies
  • Some AP experience as well as navigating different software specific to each company
  • General office duties included: copying, faxing, creating leases, maintaining client files, working with residents to get proper documents needed for annual recertification
  • Customer service duties included: handling a high call volume, working with clients to design logos for various apparel, and having a great rapport with all clients
  • As a Returns Processor, I took returned items, checked for quality, and processed them through company-specific software
  • This was a production-based position so I was able to use my former skills to get a good production rate
  • Warehouse worker duties included: picking, packing, assembly, and quality assurance
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Collaborated with shipping department to expedite the return process, minimizing delays and ensuring customer satisfaction.
  • Trained new hires on return processing procedures, fostering a supportive learning environment that ensured consistent performance standards across the team.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Generated and printed daily financial reports to track hotel performance.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

Dispatcher

Protos Security
01.2018 - 06.2018
  • In this position, I managed clients who need security officers
  • I found security companies compliant with our guidelines and hired them on behalf of the client
  • Once they were hired I managed the security officers to make sure they were on time, following post orders, etc

Administrative Assistant to Listing Agents

Damon Gettier & Associates, Realtors
10.2017 - 12.2017
  • In this position, I kept my agents' current sellers under contract up to date about activities with their properties and kept them happy for the duration of their contract
  • I used various real estate specific programs to coordinate and track our clients as well as Microsoft Suite
  • I set up property tours for new listings, coordinated with sellers to have photographs taken, and arranged for Open Houses before the listing went active
  • While in the process of selling their property I kept the sellers informed of how showings go and gave them feedback from other agents and interested buyers

Help Desk Support

Newbold through Ameristaff
06.2017 - 09.2017
  • Answered incoming calls and created tickets for L’Oréal retail stores that had issues with their registers, credit card machines, or network in-store
  • Performed level 1 troubleshooting to try and resolve the issue, if I could not, the ticket got escalated to the appropriate team
  • Used Autotask and SAP ticketing systems

Administrative Assistant

Shentel
05.2016 - 08.2016
  • Distributed mail throughout the building, shipped parcels via USPS and UPS
  • Handled trouble tickets for facilities issues
  • Approved vendor invoices for accounts payable
  • Helped with fleet reservations and maintenance

Customer Care, Wireless Tech Support, Systems Support

nTelos Inc.
06.2011 - 05.2016
  • June 2011 to December 2011 Customer Care: General customer care and handle incoming customer calls with questions about their bills, wireless packages, etc
  • December 2011 to October 2012 Wireless Tech Support: Handled customer calls with technical issues on their wireless devices (cell phones, wireless internet cards, etc.)
  • June 2011 to May 2016 Systems Support Technician: Monitored multiple AS400 systems, saved data to tape for archiving purposes, ran billing cycle for customer usage, ran system refreshes for better system productivity, handled trouble tickets from employees about office equipment or accounts

Education

High School -

STAUNTON RIVER HIGH SCHOOL
06.2001

Skills

  • Customer Service
  • Information Technology
  • QA
  • Warehouse environments
  • Typing 35 WPM
  • Windows Suite
  • MAC iOS
  • AS400 system
  • Operating copy and fax machines
  • Changing toner in copiers
  • Handling multi-line telephones
  • Detail-oriented
  • Multi-tasker
  • Working well under stress
  • Team player
  • Working without supervision

References

Available upon request.

Timeline

Customer Care/Admin Assistance/Returns Processor/Warehouse WorkerNightAuditor

Various Positions
06.2018 - 10.2024

Dispatcher

Protos Security
01.2018 - 06.2018

Administrative Assistant to Listing Agents

Damon Gettier & Associates, Realtors
10.2017 - 12.2017

Help Desk Support

Newbold through Ameristaff
06.2017 - 09.2017

Administrative Assistant

Shentel
05.2016 - 08.2016

Customer Care, Wireless Tech Support, Systems Support

nTelos Inc.
06.2011 - 05.2016

High School -

STAUNTON RIVER HIGH SCHOOL

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