Jennifer Braden
Modesto,CA
Summary
Experienced professional with a background in customer service and dispatch operations. Skilled in handling diverse customer needs and efficiently coordinating resources. Committed to delivering exceptional service and contributing to the success of the organization. Eager to leverage my skills and contribute to a dynamic team environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatcher II
Foster Farms
12.2023 - 10.2024
- Dispatch 25 to 45 drivers on a shuttle type schedule
- Call customers and keep them updated on delivery of product
- Using Microsoft outlook program to email and keep in contact with customers
- Assist other carriers when issues arise with delivery procedures
- Use the TM programs to create shipments
- Use SAP and create 311s and email customers to request new appointments
Dispatcher
Honey's Air & Solar
08.2022 - 09.2023
- Dispatch 20 technicians with their daily routes and set up their routes according to the geographical area
- Schedule appointments for repairs and coordinate with customers for times and hours
- Confirm appointments for technicians for the following days
- Usually over 120 calls a day
- Finalize invoices and make sure they were accurate, as well as making sure we had the correct product in stock for the technicians repairs
- Service Titan program experience
- Customer Service was always a priority as with any dispatcher position
- Work as a team, collaborate together and find solutions
- Report to Service Manager any concerns or issues
Assistant Manager/ Schedule Coordinator
Climate Care Heating and Air
01.2020 - 09.2021
- Answer incoming calls for the entire company, as well as answer customers concerns and questions
- Make outgoing calls to bring in new business for the company and schedule members tune ups
- Assist customers with any issues or scheduling conflicts for the day or following days
- Train new hires on our programs and procedures
- Answer to the owners with any concerns or questions
- Answer multiple phone lines up to 5
- Dispatch 5 to 10 technicians and route their day accordingly
- Schedule and coordinate calls for the week and make sure the business needs and quota were made
Education
High school or equivalent - General
East Stanislaus High School
Oakdale, CASkills
- Customer service
- Multi-line Phone Systems
- Data Entry
- Microsoft Excel
- Computer skills
- Organizational skills
- Communication skills
- Dispatching
- HVAC
- SAP
- Microsoft Outlook
Certification
CDL C
Assessments
- Scheduling, Proficient, 04/01/23
- Business math, Proficient, 06/01/23
- Work motivation, Proficient, 03/01/22
- Administrative assistant/receptionist, Proficient, 05/01/22
Personal Information
Authorized To Work: US
Timeline
Dispatcher II
Foster Farms
12.2023 - 10.2024
Dispatcher
Honey's Air & Solar
08.2022 - 09.2023
Assistant Manager/ Schedule Coordinator
Climate Care Heating and Air
01.2020 - 09.2021
High school or equivalent - General
East Stanislaus High School
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