Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Bragg

Elyria,OH

Summary

Dynamic professional with extensive background in customer service and team leadership, particularly at Pet Supplies Plus. Demonstrated expertise in cash handling and employee training, optimizing operational efficiency and elevating customer satisfaction. Skilled in conflict resolution and strategic planning, cultivating a collaborative environment that enhances performance and profitability.

Overview

3
3
years of professional experience

Work History

Host/Takeout

Red Lobster
02.2023 - 06.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Fry Cook

Romeo’s Pizza
07.2023 - 09.2023
  • Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
  • Cleaned, stocked, and restocked workstations and display cases.
  • Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
  • Communicated closely with servers to fully understand special orders for customers.
  • Contributed to a positive team environment, collaborating with fellow cooks and staff members.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Shift Supervisor

Pet Supplies Plus
07.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.

Education

High School Diploma -

Elyria High School
Elyria

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Training and mentoring
  • Cash handling expertise
  • Conflict resolution techniques
  • Strategic planning
  • Team leadership

Timeline

Shift Supervisor

Pet Supplies Plus
07.2024 - Current

Fry Cook

Romeo’s Pizza
07.2023 - 09.2023

Host/Takeout

Red Lobster
02.2023 - 06.2024

High School Diploma -

Elyria High School

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Jennifer Bragg