Overview
Work History
Education
Skills
References
Timeline
Generic

Jennifer Brainard

Shakopee,MN

Overview

24
24
years of professional experience

Work History

Patient Service Representative

Twin Cities Orthopedics
Eden Pairie, MN
10.2022 - Current
  • 32/ hours a week
  • Greet and register patients: collect co-payments, pre-payments, and insurance information.
  • Verify and document insurance information as defined by current business practice
  • Accurate and timely scheduling of new and existing patients in the current practice management system.
  • Communicate all pertinent information to patients, including appointment information, directions, check-in times, referral information, and copayments.
  • Chart preparation and management
  • Maintain working knowledge of health care plan requirements and health plan networks.
  • Maintain timely communication with patients, families, and staff.
  • Provide exceptional customer service.

SCHEDULER/CHECKOUT

Minnesota Urology
Edina, MN
08.2022 - 10.2022
  • 40 hours/week
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Answered telephones and directed calls to appropriate staff members.
  • Scheduled appointments for patients checking out of the clinic.
  • Called to schedule radiology appointments.

Advanced Medical Support Assistant 4D Primary Care

VA Medical Center
Minneapolis, MN
12.2020 - 04.2022
  • 40 hours/week
  • Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model
  • Develops an maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies
  • Uses a wide range of clinical flow processes relating to access of care across multiple clinics, specialties and/or care in the community
  • Sets priorities and deadlines while adjusting the flow and sequencing of the work to meet team and patient needs
  • Enters appropriate information into the patient electronic record
  • Monitors pre-appointment information and requirements to assure readiness for patient visit/procedure
  • Manages patient system to verify and validate accuracy and resolve issues
  • Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
  • Reviews daily active/pending consults, EWL, Recall list and Audiocare communications for accuracy and disposition
  • Sends and receives daily faxes
  • In charge of 3 Pact teams scheduling needs
  • Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes

Store Manager

$5 Tan
Shakopee, MN
07.2020 - 09.2020
  • 35 hours/week
  • Restocked inventory upon shipment arrival and checked merchandise into the system to maintain accurate records.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements.
  • Built a loyal customer base by delivering excellent customer service.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Delivered excellent customer service and adhered to standard practices.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Sold tanning lotions, packages and memberships to customers

Advance Medical Support Assistant

VA Medical Center
Minneapolis, MN
05.2018 - 07.2020
  • 40 hours/week
  • Works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service, and other duties assigned for the proper and timely treatment of patients. Additionally, the Imaging MSA maintains appointment schedules for all modalities (CT, Ultrasound, Vascular Ultrasound, MRI, Mammography, Nuclear Medicine, and Ortho/Neuro injections).
  • Schedules appointments in a timely manner, with patient input.
  • Report backlogs, difficulties in meeting deadlines, uncooperative providers, or difficulty in securing information from clinicians or the medical record.
  • Coordinates with the Imaging care team to review, and ensure that clinic setup is closely monitored to effectively support the needs of the Imaging department, and make any necessary adjustments.
  • Prepare/maintain Imaging department on Excel spreadsheets, update data at patient check-in, and general filing duties.
  • Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
  • Communicates with radiologists in a timely fashion.

Inpatient MSA Specialty Care

VA Medical Center
Minneapolis, MN
03.2015 - 05.2018
  • 40 hours/week
  • Works collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT) and performs receptionist duties, customer service, and other duties assigned for proper and timely treatment of patients.
  • Screens/receive phone calls in a courteous and timely manner, determines the nature of requests, and provides the information desired using privacy rules and established clinic processes.
  • Coordinated administrative services for Veterans, family members, caregivers, and the general public, administrative, and clinical staff to insure continuity of inpatient and outpatient care.
  • Develops and maintains effective working relationships with all clinical, and administrative staff in determining priorities of activities in support of direct patient care.
  • Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits.
  • Completes personnel reports, roster, and maintenance of supplies and forms.
  • Intervenes to resolve difficult problems and diffuses potential dissatisfaction with VA services in order to prevent congressional and adverse publicity.
  • Responsible for making appointments for short stays and lodging.
  • Works independently with little supervision following policies and procedures.
  • Ensures office equipment is in working order.
  • Multi-tasks to accomplish daily tasks.
  • Practices security policies to keep patient information confidential and secure at all times.
  • Worked on Specialty Care inpatient wards (2K, 2L, SICU).

Franchisee

Jenny's Groovin' Pizza Shop LLC DBA Domino's Pizza
Ames, IA
01.2001 - 10.2004
  • 60 hours/ week
  • Revenue $650,000
  • Evolution of responsibility over 15 years from pizza driver to owner
  • Processed payroll.
  • Paid receivables.
  • Weekly, monthly, quarterly, and annual accounting.
  • Cash flow management.
  • Community outreach.
  • Contract negotiations for marketing and real estate.
  • Training of employees.
  • Addressing customer service concerns and resolving them.

Corporate Training Director

W.P.E.,DBA Domino's Pizza
Eagan, MN
04.2000 - 01.2001
  • 40 hours/week
  • Developed and executed a training program for every store position in the company, which was comprised of 23 store and over 240 employees.
  • Collaborated with peers, colleagues, and other subject matter experts on material content and execution.
  • Made use of in-store, and classroom training venues.
  • Regularly attended seminars for the latest developments in employee training techniques, content, and results determination.
  • Followed and enforced the policies of Domino's Pizza while training.
  • Traveled frequently.

Education

Certificate - EMT

Hennepin Technical College
2015

Certificate - Nail Technician

Oliver Thein Beauty School
1995

Associate of Arts - Radiologic Technology

Northwestern Health Sciences University
Minneapolis, MN

Skills

  • Dependable
  • Customer Service Focused
  • Detail Oriented
  • Effective Liaison
  • Organized
  • Team Player
  • Written and oral communication skills

References

Available upon request

Timeline

Patient Service Representative

Twin Cities Orthopedics
10.2022 - Current

SCHEDULER/CHECKOUT

Minnesota Urology
08.2022 - 10.2022

Advanced Medical Support Assistant 4D Primary Care

VA Medical Center
12.2020 - 04.2022

Store Manager

$5 Tan
07.2020 - 09.2020

Advance Medical Support Assistant

VA Medical Center
05.2018 - 07.2020

Inpatient MSA Specialty Care

VA Medical Center
03.2015 - 05.2018

Franchisee

Jenny's Groovin' Pizza Shop LLC DBA Domino's Pizza
01.2001 - 10.2004

Corporate Training Director

W.P.E.,DBA Domino's Pizza
04.2000 - 01.2001

Certificate - EMT

Hennepin Technical College

Certificate - Nail Technician

Oliver Thein Beauty School

Associate of Arts - Radiologic Technology

Northwestern Health Sciences University
Jennifer Brainard