Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Brake

Georgetown,TX

Summary

Accomplished in warranty management and claims processing, I excelled at Toyota of Cedar Park by maintaining a high accuracy level in claim submissions, significantly reducing rejections. My expertise in records maintenance and proactive approach in training staff highlight my analytical and leadership skills, ensuring peak operational efficiency and compliance.

Warranty professional with strong background in managing warranty claims and ensuring policy adherence. Demonstrated ability to improve warranty processes and effectively handle customer inquiries. Known for collaborative approach and flexibility in meeting changing business needs, with focus on detailed record-keeping and customer satisfaction.

Overview

18
18
years of professional experience

Work History

Automotive Warranty Administration

Toyota of Cedar Park
10.2021 - Current
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
  • Generated, posted and attached information to claim files.
  • Posted payments to accounts and maintained records.

Payroll Administrator

Toyota of Cedar Park
01.2019 - 10.2021
  • Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
  • Processed payroll garnishments such as tax liens and child support.
  • Responded to employee inquiries to provide information regarding payroll deductions and related issues.
  • Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
  • Submitted reports on payroll activities.
  • Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
  • Collaborated closely with HR and accounting teams to coordinate benefits deductions, tax withholdings, and other adjustments.
  • Managed employee records on database to maintain accuracy and updated information.

Accounts Payable Clerk

Toyota of Cedar Park
04.2017 - 01.2019
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.

Accounting Clerk

Mac Haik Ford
01.2007 - 03.2016
  • Prepared deposits and ensured proper recording in accounting system.
  • Reconciled bank statements with company records for accuracy.
  • Processed invoices and expense reports for timely payments.
  • Maintained organized filing system for financial documents and records.

Education

Associate of Applied Science - Accounting

Austin Community College
Austin, TX
05-2014

Skills

  • Skilled in Analyzing Technician Reports
  • Familiarity with Automotive Service Processes
  • Detailed Recordkeeping
  • Experienced in Toyota Warranty Guidelines
  • Document Management
  • knowledge of DMS software
  • knowledge of warranty accounting process
  • Team Motivation Skills
  • Regulatory Compliance Monitoring

Timeline

Automotive Warranty Administration

Toyota of Cedar Park
10.2021 - Current

Payroll Administrator

Toyota of Cedar Park
01.2019 - 10.2021

Accounts Payable Clerk

Toyota of Cedar Park
04.2017 - 01.2019

Accounting Clerk

Mac Haik Ford
01.2007 - 03.2016

Associate of Applied Science - Accounting

Austin Community College

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Jennifer Brake