Jennifer Brambila
Seattle,WA
Summary
Driven Sales Associate with a proven track record at Staples, adept in customer service and cash handling. Excelled in building customer relationships, enhancing satisfaction levels, and resolving complaints with patience. Demonstrated exceptional teamwork and problem-solving abilities, contributing to a positive shopping environment and efficient inventory management.
Overview
2
2
years of professional experience
Work History
Sales Associate
Staples
04.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
Education
South Seattle Community College
Seattle, WASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Relationship building
- Cash handling
- Outgoing personality
- Stocking and receiving
- Conflict resolution
- Task prioritization
- Retail loss prevention
- Fluent spanish
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Staples
04.2023 - Current
South Seattle Community College