Jennifer Brand
Valparaiso,IN
Summary
Driven Restaurant Manager with more than 16 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Multi Outlet Manager
Caesars Entertainment
Hammond, Indiana
01.2013 - Current
- Addressed customer concerns.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Supervised and effectively trained 80+ employees to decrease process lags and boost productivity.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Trained new employees on proper protocols and customer service standards.
Restaurant Manager
Caesars Entertainment
Council Bluffs, IA
03.2012 - 01.2013
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
Food and Beverage Supervisor
Caesars Entertainment
Council Bluffs, IA
08.2007 - 03.2012
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced environments.
- Monitored food preparation, production and plating for quality control.
Associate Manager
Village Inn Pancake House
Omaha, NE
09.2005 - 08.2007
- Oversaw training and onboarding process for all newly hired employees
- Mentored and supported employees to create strong workplace culture.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal requirements.
- Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
- Received, inspected and verified food and kitchen inventory delivery before storage.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Education
Associate of Science - Criminal Justice
Metropolitan Community College
Omaha, NE06.2000
Associate of Science - Corrections
Metropolitan Community College
Omaha, NE06.2000
Skills
- Management Training
- Performance Monitoring and Evaluation
- Critical Thinking
- Manager Coaching and Training
- Focus and Follow-Through
- Sales Tracking
- Stock Control
- Motivational Leadership
Timeline
Multi Outlet Manager
Caesars Entertainment
01.2013 - Current
Restaurant Manager
Caesars Entertainment
03.2012 - 01.2013
Food and Beverage Supervisor
Caesars Entertainment
08.2007 - 03.2012
Associate Manager
Village Inn Pancake House
09.2005 - 08.2007
Associate of Science - Criminal Justice
Metropolitan Community College
Associate of Science - Corrections
Metropolitan Community College