Jennifer Brattain, RPh
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Many years of experience at successfully leading and developing employees in various roles. Positively directing the merger of entities within an organization and between business and client. Leads by example with team members from all levels of management and skill.
Overview
31
31
years of professional experience
Work History
Director of Pharmacy
Innovative Pharmacy Solutions
01.2010 - Current
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and implemented audit procedures to ensure pharmacy readiness for pharmacy claims audits.
- Responsible for deficiency free board of pharmacy audits.
- Collected data, prepared reports, and conducted quarterly quality assurance meetings to improve outcomes.
- Recruited, hired and trained pharmacists and pharmacy technicians, providing direct supervision, ongoing staff development and continuing education to employees.
- Created monthly staffing schedules including daily workflow assignments.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, to comply with state and federal regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed policies and procedures for effective pharmacy management.
- Worked along side business development to onboard new business and ensure consistent communication and support
Staff Pharmacist
Walgreen's Pharmacy
03.2008 - 01.2010
- Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Effectively resolved insurance rejections and other billing issues.
- Coordinated pharmacy staff schedule and assisted with personnel monitoring and performance evaluations
- Improved pharmacy efficiency by training new staff on proper procedures and protocols.
Pharmacist in Charge
Kroger Pharmacy
03.2007 - 03.2008
- Managed a team of pharmacy technicians, providing guidance and training to ensure adherence to best practices and regulatory compliance.
- Developed strong relationships with healthcare providers, fostering trust and collaboration in medication therapy management for patients.
- Improved customer satisfaction by providing timely and accurate prescription processing, counseling on medication usage, and addressing any concerns or questions.
- Monitored controlled substances inventory and records, ensuring compliance with state regulations and preventing diversion or misuse.
- Served as the primary point of contact for regulatory audits and inspections, demonstrating the pharmacy''s commitment to operational excellence.
Staff Pharmacist
Medicap Pharmacy
01.2005 - 03.2007
- Collaborated with healthcare professionals to develop customized medication plans, ensuring optimal patient outcomes.
- Scheduled monthly medication reviews with diabetic patients to improve outcomes
- Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
- Effectively resolved insurance rejections and other billing issues.
Global Operations Labeling Department Associate
Eli Lilly Pharmaceuticals
01.2002 - 05.2004
- Communicated with Ministries of Health worldwide to ensure that drug product package insert (PI) and patient package insert (PPI) was current with post-marketing data
- Represented global labeling department on a multi-faceted launch team for tadalafil
- Collaborated with cross-functional teams, fostering strong working relationships and improving overall performance.
- Served as a reliable point of contact for both internal and external stakeholders, effectively managing expectations and communications.
Pharmacist In Charge
CVS Pharmacy
01.1993 - 12.2001
- Awarded Best Overall Pharmacy Operation 1996
- Opened and completed store mergers into free standing locations.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Conducted annual employee reviews and coached pharmacy interns and technicians to training goal success.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Managed ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Closely monitored department performance metrics.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Education
Bachelor of Science - Pharmacy
Purdue University
West Lafayette, IN05.1993
Associate of Science - Business
Purdue University
West Lafayette, IN05.1993
Skills
- Critical Thinking
- Quality Assurance
- Self-Directed
- Task Prioritization
- Organization and Time Management
- Relationship Building
Timeline
Director of Pharmacy
Innovative Pharmacy Solutions
01.2010 - Current
Staff Pharmacist
Walgreen's Pharmacy
03.2008 - 01.2010
Pharmacist in Charge
Kroger Pharmacy
03.2007 - 03.2008
Staff Pharmacist
Medicap Pharmacy
01.2005 - 03.2007
Global Operations Labeling Department Associate
Eli Lilly Pharmaceuticals
01.2002 - 05.2004
Pharmacist In Charge
CVS Pharmacy
01.1993 - 12.2001
Bachelor of Science - Pharmacy
Purdue University
Associate of Science - Business
Purdue University
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