Summary
Overview
Work History
Education
Skills
CUST
Timeline
CustomerServiceRepresentative

JENNIFER BRAXTON

Natchitoches,US

Summary

Capable of multitasking while paying close attention to details. Senior Teller with [20] years of experience in the banking industry. Promote customer engagement with a winning smile and a positive attitude. Customer loyalty is increased by effectively resolving problems and processing transactions quickly. Dependable and punctual, with exceptional math skills.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Assurant
05.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Senior Teller

City Bank & Trust Co
04.2008 - 12.2024
  • Was in charge of the drive-through line, handling cash, balancing cash drawers, processing loan payments, issuing cashier's checks and money orders, checking account information, and managing the indoor line.
  • Remained poised and professional even in high-stress situations and when dealing with irate individuals.
  • Completed special procedures such as ordering new checks, stopping payments, and investigating identity theft for customers.
  • Maintained, organized and stocked teller window areas.
  • Followed all procedures involving financial and customer information to avoid possible data breaches and misuse.
  • Assisted customers with opening or closing accounts, filling out loan applications, and enrolling in new services.
  • Was in charge of the bank's vault.
  • Greeted customers with enthusiasm and provided dedicated service throughout the transaction.
  • Kept track of customer behavior and followed strict protocols to prevent asset theft.
  • Promoted products or services to each customer to consistently meet sales targets.
  • Handled banking product inquiries by phone and email.

Teller

Sabine State Bank and Trust Company
08.2003 - 04.2008
  • Cash checks and disburse funds after ensuring that signatures are correct, that written and numerical amounts are consistent, and that accounts are adequately funded.
  • Educated customers about new services and products.
  • Organized, stocked and maintained teller window area.
  • I'm in charge of managing the ATM, night depository, and vault on a rotating shift.
  • Cashier's checks, traveler's checks, and money orders were among the items I sold.
  • Greet customers and consult with them on the services they require, ensuring that the service quality is as high as possible.

OB Technician

Natchitoches Regional Medical Center
05.1999 - 08.2003
  • Interacted effectively with patients, families, staff, and other hospital department staff to provide high levels of customer service and teamwork.
  • Provided care for the mother and newborn baby.
  • Assisted the Physician and Nurse during delivery.
  • Provided each patient with exceptional service by listening to their concerns and answering their questions.
  • Provided excellent and professional service to ensure patient satisfaction.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to Head Nurse.
  • Was in charge of ordering unit supplies.
  • Disinfected the equipment with appropriate cleaning products to reduce the risk of infection after each patient transport.

Education

Some college (No degree) - undefined

Northwestern State University
Natchitoches, LA

High School Diploma -

Natchitoches Central High School
Natchitoches, LA
05.1996

Skills

  • Detail-oriented
  • Positive
  • Financial analysis
  • Goal-oriented
  • Strong customer relations
  • Excellent time management skills
  • Customer-oriented
  • Cash Handling
  • Accuracy

CUST

I am also highly qualified and experienced in dealing with customer service whether it was helping customers in person or via telephone. I have over 20 years experience in customer service.

Timeline

Customer Service Representative

Assurant
05.2025 - Current

Senior Teller

City Bank & Trust Co
04.2008 - 12.2024

Teller

Sabine State Bank and Trust Company
08.2003 - 04.2008

OB Technician

Natchitoches Regional Medical Center
05.1999 - 08.2003

Some college (No degree) - undefined

Northwestern State University

High School Diploma -

Natchitoches Central High School

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JENNIFER BRAXTON