Jennifer Breeding
Moraine
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Sales Specialist
Charter Communications, Spectrum
08.2021 - 10.2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
Customer Service Representative
Rumpke Waste & Recycling
11.2018 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
GED -
Fortis College
Centerville, OH06-2018
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Cash handling
- Sales training
- Sales expertise
- Call center operations
- Inventory maintenance
- Account management
- Technical support
- Staff education and training
Timeline
Sales Specialist
Charter Communications, Spectrum
08.2021 - 10.2024
Customer Service Representative
Rumpke Waste & Recycling
11.2018 - 07.2021
GED -
Fortis College
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