Jennifer Breen
Hopewell Junction,NY
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges, and a proven track record of fostering strong relationships with clients and team members. Specialize in strategic planning, cross-functional team leadership, and process optimization to ensure smooth project delivery. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to navigate complex challenges and drive successful outcomes.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Senior Implementation Manager
Cigna
Hopewell Junction, NY
07.2015 - 10.2024
- Created detailed project plans, including timelines, and adjusted as needed to meet clients' expectations.
- Monitored the progress of projects, identified risks or potential problems, and demonstrated strong problem-solving skills to resolve issues efficiently and effectively, to maintain client relationships.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish goals.
- Led and collaborated closely with cross-functional teams to achieve project objectives and meet deadlines.
Enrollment Lead
Cigna
Hopewell Junction, NY
01.2004 - 05.2014
- Business owner of a 25,000+ enrollment event program.
- Directed a remotely located staff of 30 or more employees.
- Owned vendor relationships and managed the use of 200+ temporary staff.
- Created and led cross-functional teams to gain input, and support business proposals and program development, including the development of an event staffing and tracking system.
- Developed and conducted enrollment event training for sales partners nationally.
- Planned and presented at on-site employee enrollment and wellness activities.
Director of Consumer Sales
Cigna
Jersey City, NJ
05.2001 - 01.2005
- Led a remote staff of 10 or more employees and directed target account activity, resulting in 6% growth and 97% retention in target accounts.
- Received the President's Club Award for work resulting in a national health and wellness program to improve customer acquisition and retention.
- Collaborated with Sales Partners to identify opportunities with clients to introduce these programs.
Account Manager
Aetna
Purchase, NY
03.1994 - 05.2001
- Developed and implemented strategic plans to maintain and grow key accounts, enhancing customer satisfaction and loyalty.
- Developed and managed long-term relationships with key customers.
- Maintained a high level of customer service by responding promptly to inquiries and resolving issues quickly.
- 100% renewal retention of the book of business for four years in a row.
- Exceeded quota for the sale of Group Insurance and Ancillary Products to existing clients.
- Conducted open enrollment meetings and healthfairs.
Education
Bachelor of Arts - Communicatios
University of Hartford
West Hartford, CT05-1991
Skills
- Leadership
- Client relationship and internal team building
- Conducting presentations
- Strong written and verbal communication
- Detail-oriented and organized
- Problem solving
Certification
- Previously held a NYS Life/Health Insurane license for over thirty years
Timeline
Senior Implementation Manager
Cigna
07.2015 - 10.2024
Enrollment Lead
Cigna
01.2004 - 05.2014
Director of Consumer Sales
Cigna
05.2001 - 01.2005
Account Manager
Aetna
03.1994 - 05.2001
Bachelor of Arts - Communicatios
University of Hartford