Jennifer Bricchi
Business Support Consultant
Allenstown,NH
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Detail-oriented Quality Assurance Auditor. Hardworking and organized professional with in-depth understanding of evaluation processes and audit procedures.
Overview
20
20
years of professional experience
Work History
Business Support Consultant
Lincoln Financial Group
07.2010 - Current
- Training all new employees for multiple teams
- Includes systems and processes within the department
- Via in person training and cross locational training
- Train existing employees on new and/or updated systems and processes
- Updates to procedures
- Work with project team in determining affects to teams and their procedures
- Schedule and develop training and knowledge checks in LMS
- Conduct quality audits of transactions and record findings of any errors and deviations of processes
- Create e-learning modules
- Completed Six Sigma Yellow Belt and Green Belt training.
Sales Support Specialist
Liberty Mutual Group
07.2005 - 03.2010
- Support multiple distribution channels
- Provides sales and service support to 100s of reps per weeks
- From over 25 individual banking relationships
- Adhering to each relationships compliance and sales needs/requirements
- Train new reps to sell via external trainings, webinars and conference calls
- Designed Brainshark trainings
- Create, process and distributed sales ideas and promotions
- Traveled nationally to administer group training
- Attended and participated in national sales conferences
- Speaking to over 500 attendees regarding applicable products to help increase production.
Underwriting Associate
Lander & Associates, Inc
08.2004 - 02.2005
- Processing (from start to finish) all new business applications submitted to agency
- Order Attending Physician Statements, setting up medical exams and any other information required by various life insurance companies
- Client servicing and billing.
Education
Fashion Merchandising
Johnson And Wales University
Providence, RISkills
- Business process improvement
- Organizational Development
- Sales Support
- Data Analytics
- Staff Mentoring
- Business process reengineering
- Performance Improvement
Special Licenses And Certifications
- Lean Six Sigma Yellow Belt
- Lean Six Sigma Green Belt
Additional Information
Treasurer and board member for Scott McGilvray Childrens Fund
Boys and Girls Club of Central NH committee member for golf tournament and auction
Timeline
Business Support Consultant
Lincoln Financial Group
07.2010 - Current
Sales Support Specialist
Liberty Mutual Group
07.2005 - 03.2010
Underwriting Associate
Lander & Associates, Inc
08.2004 - 02.2005
Fashion Merchandising
Johnson And Wales University