Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Jennifer Briggs-Billings

Educator
Pflugerville,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Teacher - 2nd GradeBehavior /Inclusion Educational Aide Residential Retention SupervisorAssistant ManagerPreschool Teacher

Location Preference

On-Site
Location: Pflugerville, TX, US
Open to relocation: Yes

Important To Me

Career advancementPaid sick leaveHealthcare benefitsPersonal development programsPaid time off

Summary

Dedicated educator skilled in student engagement, differentiated instruction, and classroom management. Committed to fostering inclusive learning environments that support diverse learners and promote academic growth.

Overview

24
24
years of professional experience

Work History

Teacher - 2nd Grade

Pflugerville Isd
Pflugerville, TX
07.2025 - 07.2026
  • Developed and implemented engaging lesson plans aligned with curriculum standards.
  • Utilized educational technology tools to enhance student learning experiences.
  • Fostered positive classroom environment to promote student participation and collaboration.
  • Assessed student progress through formal and informal evaluation methods.
  • Adapted instructional strategies to meet diverse learning needs of students.
  • Collaborated with colleagues to share best practices and improve teaching methods.
  • Communicated regularly with parents regarding student performance and classroom activities.
  • Participated in professional development workshops to refine teaching skills and methodologies.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Enhanced students' critical thinking and problem-solving skills through project-based learning.
  • Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
  • Increased parental involvement in students' education by organizing regular communication and events.
  • Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.

Behavior /Inclusion Educational Aide

Riojas Elementary
Pflugerville, TX
07.2022 - 07.2025
  • Supported classroom instruction by preparing learning materials and resources for teachers and students.
  • Assisted in implementing individualized education plans, ensuring student comprehension and engagement.
  • Fostered a positive learning environment by managing student behavior and promoting respectful interactions.
  • Collaborated with teachers to monitor student progress, adapting instructional strategies as needed.
  • Organized and maintained classroom supplies, enhancing overall efficiency of educational activities.
  • Communicated effectively with parents regarding student performance and classroom activities, building strong relationships.
  • Mentored new aides in classroom management techniques and instructional support practices.
  • Contributed to curriculum development efforts by providing feedback on educational resources and teaching methods.
  • Enhanced student learning by providing individualized support and guidance in various subjects.
  • Monitored student progress through regular assessments, adjusting instruction as needed to address weaknesses and build on strengths.
  • Aided teachers in creating engaging lessons that aligned with state standards while meeting diverse learner needs effectively.
  • Supported the integration of technology into classroom activities, engaging students and enhancing their learning experiences.
  • Assisted students with special needs, promoting inclusion and fostering a positive learning environment.
  • Implemented classroom accommodations for students with special needs or disabilities, ensuring equal access to educational opportunities for all learners.
  • Participated in professional development workshops to stay current on best practices in education and improve teaching strategies.
  • Assisted with the organization of field trips or special events related to curriculum topics studied within the classroom.
  • Managed classroom behavior by implementing consistent expectations and consequences, maintaining a productive learning atmosphere.
  • Provided one-on-one attention to struggling learners during class time, reinforcing key concepts for better comprehension.
  • Collaborated with teachers to develop effective lesson plans, ensuring successful implementation of educational goals.

Residential Retention Supervisor

Charter Communications, Spectrum
Austin, TX
01.2018 - 07.2022
  • Led team in developing retention strategies, improving customer loyalty and minimizing churn rates.
  • Analyzed customer feedback and trends to refine service offerings and enhance satisfaction levels.
  • Trained and mentored staff on effective communication techniques to resolve customer issues efficiently.
  • Implemented process improvements that streamlined operations and reduced response times for customer inquiries.
  • Collaborated with cross-functional teams to align retention initiatives with overall business objectives.
  • Monitored key performance indicators to assess program effectiveness and identify areas for enhancement.
  • Conducted regular team meetings to share insights, celebrate successes, and drive continuous improvement efforts.
  • Conducted root cause analyses on lost customers to identify trends and inform future retention strategy development.
  • Assisted in budget management for the retention team, ensuring cost-effective use of resources without compromising on results.
  • Streamlined communication between Retention Supervisor roles across different locations to ensure consistency in approach and best practices sharing.
  • Reported regularly on department metrics, sharing insights with senior management for strategic planning purposes.
  • Reduced churn rate by proactively identifying at-risk customers and implementing targeted intervention measures.
  • Championed a customer-centric culture, instilling a strong focus on delivering outstanding service and support across the entire department.
  • Promoted a positive work environment, fostering collaboration and open communication between team members.
  • Increased customer retention rates by developing and implementing effective retention strategies.
  • Managed a team of retention specialists, ensuring consistent performance and adherence to company policies.
  • Improved overall customer satisfaction by addressing and resolving escalated customer complaints in a timely manner.
  • Enhanced team productivity through regular training sessions, coaching, and performance evaluations.
  • Developed strong relationships with customers, understanding their needs and providing tailored solutions for maximum satisfaction.
  • Maintained comprehensive knowledge of industry trends, competitor offerings, and market shifts – adapting departmental priorities accordingly.
  • Optimized the use of CRM tools to better track customer interactions, leading to more informed decision-making processes.
  • Elevated employee engagement levels through recognition programs, incentive schemes, and opportunities for career advancement within the department.
  • Implemented process improvements that streamlined case management and improved response times for customer inquiries.

Assistant Manager

Macys Department Store
Austin, TX
12.2002 - 03.2021
  • Supervised daily store operations, ensuring adherence to company standards and policies.
  • Trained and mentored staff on customer service excellence and product knowledge.
  • Analyzed sales data to identify trends and optimize inventory management processes.
  • Implemented visual merchandising strategies to enhance product presentation and drive sales.
  • Coordinated promotional events, increasing foot traffic and customer engagement in-store.
  • Collaborated with department managers to develop strategic plans for achieving sales targets.
  • Resolved customer complaints effectively, improving overall satisfaction and loyalty rates.
  • Developed staff schedules to ensure optimal coverage during peak shopping hours.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.

Preschool Teacher

Victory Christian Center School
Austin, TX
02.2005 - 02.2007
  • Developed and implemented age-appropriate lesson plans to enhance cognitive and social skills.
  • Fostered a nurturing environment that promoted emotional growth and positive behavior among students.
  • Collaborated with parents to discuss children's progress and address developmental concerns effectively.
  • Organized and facilitated engaging activities that encouraged creativity and physical development.
  • Evaluated student performance through assessments and provided tailored feedback for improvement.
  • Led initiatives to integrate technology into the curriculum, enhancing learning experiences for students.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
  • Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
  • Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.

Education

Bachelor of Science - Elementary Education

Huston Tilloston University
Austin, TX
05.2025

Skills

  • Individualized learning plans
  • Growth mindset
  • Special needs support
  • Mathematics teaching
  • Student engagement
  • Assessment strategies
  • Data-driven instruction
  • Classroom management
  • Social-emotional learning
  • Multitasking and organization
  • Relationship building
  • Special education
  • Elementary education
  • Team collaboration
  • Collaborative teamwork
  • Differentiated instruction
  • Child development
  • Problem-solving skills

Timeline

Teacher - 2nd Grade

Pflugerville Isd
07.2025 - 07.2026

Behavior /Inclusion Educational Aide

Riojas Elementary
07.2022 - 07.2025

Residential Retention Supervisor

Charter Communications, Spectrum
01.2018 - 07.2022

Preschool Teacher

Victory Christian Center School
02.2005 - 02.2007

Assistant Manager

Macys Department Store
12.2002 - 03.2021

Bachelor of Science - Elementary Education

Huston Tilloston University

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Jennifer Briggs-BillingsEducator