Jennifer Brinck
Amelia,OH
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
1
1
Certification
Work History
Internal Wholesaler
Western & Southern Financial Group
- Internal sales support to external wholesalers and life insurance agents
- Provide product analysis, run illustrations, and provide case design for agents
- Conduct onboarding training calls and webinars with new agents
- Promote products through sales contests, e-blasts, and phone calls to agents.
New Business Team Lead
Western & Southern Financial Group
- Process, analyze and approve cases from Underwriter and review for completeness and accuracy
- Training new processors to ensure accuracy
- Provide superior customer service to internal and external customers offering solutions to each on non-automated processing
- Analyze and make decisions on exception processing while maintaining client privacy
- Develop procedures for analyst’s protocols.
Annuity Processing Specialist
Fifth Third Securities
- Process annuity applications, review for missing paperwork/documents and verify processing requirements
- Act as a liaison between registered representatives and carriers for coordinating the application process, including all required documents
- Responsible for establishing and maintaining insurance license and appointments with various insurance carriers
- Communicate regularly with sales staff, management, vendors, and clients to be sure the highest possible quality of customer service is being provided for every individual.
Education
Bachelor of Arts - Speech Communication
Northern Kentucky University
Highland Heights, KYGeneral Education
University of Cincinnati
Cincinnati, OHSkills
- Sales Support
- Promotional Campaigns
- Products Knowledge
- Problem solving
- Adaptability
- Team collaboration
- Time management
Certification
Ohio Life Insurance license
Timeline
Internal Wholesaler
Western & Southern Financial Group
New Business Team Lead
Western & Southern Financial Group
Annuity Processing Specialist
Fifth Third Securities
Bachelor of Arts - Speech Communication
Northern Kentucky University
General Education
University of Cincinnati