Jennifer Brooker

• Maintained confidentiality of patient data and condition to safeguard health information.
• Upheld confidentiality requirements and regulatory compliance guidelines.
• Act as answering service outside or during business hours for a variety of businesses, including doctor's offices, hospitals, and dentists
• Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times.
• Greet customers warmly and ask how to help
• Transfer calls
• Relay verbal messages
• Record and deliver messages
• Page individuals and inform them of message
• Refer caller to emergency numbers if necessary
• Answer caller's questions within company guidelines
• Proofread messages
• Follow SOP for the company
• HIPAA certified
• Perform other duties as necessary

• Scheduling
• Team building& Supervision
• Developed Policies &Procedures Manuals
• Report& Document Preparation/Spreadsheet& Database Creation
• Accounts Payable/Receivable/Bookkeeping& Payroll
• Records and Inventory Management
• Expense Reduction
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
• Resolve customer complaints or answer customers' questions regarding policies and procedures
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities and evaluate performance

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Reported to the Executive Director and responsible for providing administrative support to the Education Director
• Type and word process documents as needed
• Order office supplies and monitor inventory
• Update and maintain mailing lists, produce mailing labels and reports, preparing letters, presentations, and reports as requested
• Facilitate special event registration and execution
• Maintained facility records and event calendars, updating progress, or status as needed
• Responsible for assisting with scheduling, planning, coordinating, and executing sponsored events/Serves as lead/point person for specific events
• Reception
• Arranging appointments
• Data Entry

• Front office and end of the month reporting
• Human Resources Coordinator, Hired and Trained staff member’s front and back
• Payroll
• OSHA Training
• Patent financing and credit coordinator
• Implemented Software Conversion and Maintenance
• Educated and scheduled patients within the treatment plan determined
• Completed check-in/check-out process for each patient
• Collected fees at “time of service"
• Posted insurance payments
• Confirmed patient appointments
• Daily scheduling
• Telephone Triage
• Developed paperless charting process
• Predeterminations
• Referral Letters

Major Accomplishment: Brought $20,000 per month production to$45,000 in two months

• Answered questions over phone and in-person regarding billing, scheduling and treatment.
• Contacted insurance carriers to discuss policies and individual patient benefits.
• Filed insurance through proprietary software and followed-up on submitted claims, and predeterminations
• Insurance verification
• Treatment Plan Coordinator
• Met Required Deadlines /Set Performance Goals
• Daily Deposits/End of day reports
• Referral Letters
• Petty Cash, Accounting, Accounts Receivable and Collections, Monetary Postings, and Deposits
• Dentrix software applications and maintenance
• Front office and End of Month Reporting

Major accomplishments: taking outstanding AR from $119,000 to $74,000 in six months, Reduced 90-day AR from 60% of the AR to 14%.